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Head Housekeeper

2 months ago

West London, United Kingdom Residence Inn by Marriott London Kensington Full time
About the Role

We are seeking a highly skilled and experienced Head Housekeeper to join our team at Residence Inn by Marriott London Kensington. As a key member of our housekeeping team, you will be responsible for maintaining the highest standards of cleanliness and ensuring that our guests receive an exceptional guest experience.

Key Responsibilities
  • Leadership and Management
    • Lead and inspire the housekeeping team to deliver exceptional results
    • Develop and implement strategies to improve housekeeping operations and guest satisfaction
  • Guest Experience
    • Ensure that all guest rooms and public areas are clean and well-maintained
    • Respond to guest complaints and concerns in a professional and timely manner
  • Team Development
    • Train and develop housekeeping staff to ensure they have the skills and knowledge needed to deliver exceptional results
    • Coach and mentor staff to improve performance and achieve goals
  • Operational Excellence
    • Develop and implement processes and procedures to improve efficiency and productivity
    • Monitor and analyze housekeeping metrics to identify areas for improvement
Requirements
  • Experience
    • Minimum 2 years of experience in a housekeeping leadership role
  • Skills
    • Excellent leadership and management skills
    • Strong communication and interpersonal skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Education
    • High school diploma or equivalent required
What We Offer
  • Competitive Salary
  • Benefits Package
  • Opportunities for Career Advancement