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Executive Director of Operations

2 months ago

London, Greater London, United Kingdom Property Management Recruitment Full time
Job Description

Job Title: Executive Director of Operations

Company: Property Management Recruitment

Location: Flexible

Job Type: Full-time

Salary: Up to £43,000 plus up to £12k bonus

Job Summary

We are seeking an experienced Executive Director of Operations to join our team. The successful candidate will be responsible for managing the day-to-day operations of our flexible workspaces, ensuring a high level of customer service and hospitality.

Key Responsibilities
  • General Operations:
    • Ensure the site is always effectively managed and staffed to the correct levels, managing the efficient day-to-day operation of the site.
    • Responsible for monitoring daily pre and post opening procedure standards (setup and clean-up).
    • Communicate and reinforce all company standards, policies and procedures
    • Have in-depth understanding of all FOH procedures, processes and IT systems used to manage members, operations, and the building.
    • Responsible for overseeing stock control, ordering and deliveries.
    • Oversee housekeeping, florists, laundry and dry cleaning, catering, business support services, maintenance, personal trainers, massage therapists, etc. and coordinate members use of all such services.
    • Keep all informational databases always updated.
  • Finance and Administration:
    • Adhere to budgetary and expenditure constraints
    • Responsible for overseeing the ordering of all goods and services, in line with budget control.
    • Have a good understanding of the site management accounts, attend monthly financial meetings and account for discrepancies
    • Responsible for the achievement and maintenance of Gross Profit Margin targets.
  • Leadership and Management:
    • To encourage morale and performance with hospitality focused service
    • Delegate effectively to staff, ensuring that they are given the opportunity to progress in their roles, including completing appraisals.
    • Ensure good communication with all staff by holding regular staff meetings to update on issues, forthcoming events, and any news for the coming weeks.
    • Ensure that the staff comply with all legislation regarding Health & Safety, Fire Safety, and licensing laws
    • Working closely with the Marketing department
  • Security, Health & Safety, Maintenance:
    • Ensure that all legislative training is completed
    • Adhere to Health & Safety requirements and regulations within the workplace
    • Conduct monthly H&S meetings and internal audits
  • Members and Culture:
    • Developing and maintaining interpersonal relationships with colleagues and members
    • Fostering a professional and productive work environment, by having knowledge of members and their business needs; aiding, networking and generally going above and beyond to ensure a positive experience for all members
    • Conduct viewings with potential members and assist the Sales team with sales process.
    • Be proactive with events programme, assisted by events team
    • Lead on culture and partnerships through meaningful connections within the network.
    • Manage members on-boarding and off-boarding process.
  • Skills & Requirements:
    • 3+ years' experience as a Manager in the hospitality, retail or coworking industry
    • Highly skilled verbal and writing communication skills
    • Good organisation skills and dedication to completing projects in a timely manner