Technical Operations Team Manager
23 hours ago
About the Company:
Vitality Corporate Services is a dynamic and innovative organization that values expertise and growth. Our team is passionate about delivering exceptional user experiences, and we are seeking a highly skilled individual to lead our IT End User Service Team.
As the IT End User Service Team Lead, you will be responsible for managing a team of IT professionals who provide end-user services to a user base exceeding 3,000. Your primary focus will be on ensuring service stability and improvements to our Technology function. You will work closely with internal service delivery teams and 3rd party functions to achieve this goal.
The ideal candidate will have excellent leadership and communication skills, as well as a strong understanding of IT service management principles. If you are a motivated and results-driven individual who is passionate about leading dynamic IT teams, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Service Delivery: Meet or exceed service and compliance levels for services including incident resolution, problem ticket resolution, technical debt reduction, patching and vulnerability management, and audit item resolution.
- Team Management: Work with the Head of... to develop and implement strategies to improve team performance and efficiency.
We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, as well as a comprehensive benefits package. If you are interested in this challenging and rewarding role, please submit your application.
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