Homeless Services Coordinator
5 days ago
Job Summary
We are seeking a dedicated and enthusiastic Officer to join our team at Milestone House, the emergency accommodation for homeless individuals in Derby. As a key member of our staff team, you will provide support and advice to vulnerable individuals, ensuring a high-quality customer service focus in all aspects of the role.
Key Responsibilities
- Provide support and guidance to homeless individuals, promoting positive engagement and progression towards resettlement and move on.
- Maintain accurate records of customer interactions, risk assessments, and support plans, ensuring compliance with procedural time frames.
- Participate in training and development activities to enhance skills and knowledge in supporting vulnerable customer groups.
- Collaborate with colleagues to ensure a seamless service delivery, responding to changing needs and priorities.
Requirements
- Experience of working with vulnerable customer groups, including homeless individuals.
- Understanding of safeguarding principles and practices, including support available to homeless people.
- Empathy and passion for supporting homeless individuals, with a commitment to delivering excellent customer service.
- Ability to work flexibly, including shifts over a 7-day period, and adapt to changing circumstances.
What We Offer
- A competitive salary and benefits package, including a local government pension scheme.
- Opportunities for professional development and training, enhancing skills and knowledge in supporting vulnerable customer groups.
- A supportive and collaborative work environment, with a focus on delivering excellent customer service.
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