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Homelessness Prevention Specialist
2 months ago
Job Summary
We are seeking an enthusiastic and detail-oriented individual to join our Housing Options team as a Homelessness Advisor. As a key member of our team, you will provide high-quality, customer-focused advice and assistance to vulnerable families and single people in Derby who are homeless or threatened with homelessness.
Key Responsibilities
- Provide front-line advice services to customers, managing a caseload of your own with the aim of preventing homelessness wherever possible.
- Assess individual situations with efficiency and precision, using an investigative approach to probe and understand each individual's circumstances.
- Make decisions within a legal framework, ensuring compliance with relevant housing legislation, including the Housing Act 1996 Part 7, as amended by the Homelessness Reduction Act 2017.
- Work closely with colleagues and customers to deliver a high-quality customer service, utilizing strong interpersonal and negotiation skills.
Requirements
- Knowledge of relevant housing legislation and policies.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage a high volume of cases.
- Strong analytical and problem-solving skills.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.
- Flexible working arrangements and work-life balance.
About Us
Derby City Council is a forward-thinking and innovative organization that is committed to delivering excellent services to our community. We are proud of our national reputation for excellence and strive to be an employer of choice. We offer a range of benefits and opportunities for our employees, including flexible working, work-life balance, and employee health initiatives.
