Card Dispute Resolution Specialist

2 months ago


Chester, Cheshire, United Kingdom HSBC Full time

HSBC is seeking a skilled and dedicated Card Dispute Resolution Specialist to join our dynamic Digital Business Services team.

In this role, you will play a crucial part in ensuring exceptional customer service by effectively resolving card-related disputes. You will leverage your expertise in card scheme rules, product knowledge, and procedures to deliver prompt and empathetic solutions to our valued customers.

Your responsibilities will include:

  • Providing top-notch customer service by addressing inquiries and resolving card-related issues promptly and efficiently.
  • Conducting thorough research and investigations to determine the validity of disputes.
  • Making informed liability decisions based on established guidelines and regulations.
  • Handling objections and customer complaints with professionalism and empathy.
  • Processing servicing requests for credit and debit card disputes, ensuring accuracy and timeliness.

We are looking for an individual who possesses:

  • Previous experience in a customer-centric role within the financial services industry.
  • Excellent communication skills, both written and verbal, with the ability to communicate clearly and concisely.
  • Strong attention to detail and the ability to manage multiple tasks effectively.
  • A proactive approach to problem-solving and the ability to make sound decisions.
  • The capacity to work independently and as part of a team in a fast-paced environment.


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