Disputes Case Handler

1 month ago


Chester, Cheshire, United Kingdom HSBC Full time
Disputes Case Handler

Are you looking for a challenging role that will utilize your problem-solving skills and attention to detail? We are seeking an experienced Disputes Case Handler to join our team at HSBC.

Key Responsibilities:

  • Resolve customer disputes and queries related to credit and debit card transactions in a timely and professional manner.
  • Process servicing requests for complex card queries and disputes, taking preventative actions to protect customers' accounts from fraud.
  • Review claims and make commercial decisions where applicable.
  • Handle customer complaints and objections professionally, providing background data for hand-off where required.

Requirements:

  • Experience in a telephony-based customer-centric role.
  • Strong written and verbal communication skills with the ability to articulate complex information in a meaningful way.
  • Excellent attention to detail and accuracy in supporting customers to appropriate resolutions.
  • Ability to manage caseloads and daily tasking queues effectively against changing priorities.
  • Capability to identify cases outside normal procedures and make sound, considered decisions.

About HSBC:

HSBC is a global banking and financial services organization that provides a wide range of products and services to individuals and businesses. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.



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