People Services Team Leader
4 weeks ago
A fantastic opportunity has arisen in our busy and vibrant People Services Team in a fast-paced environment where no two days are the same. On-site parking and close proximity to good transport links make this an attractive option for those seeking a dynamic work environment.
As part of the Group People Operations function, the People Services Team is responsible for providing people support across all PIB Group businesses, serving approximately 4,000 colleagues and managers. The People Services Team Leader will manage the People Services Associates in delivering a high volume of work.
Key Responsibilities:
• Oversee a team responsible for delivering efficient, high-quality transactional services for both applicants and employees.
• Ensure seamless, user-friendly, and exceptional support for our people processes.
• Lead the team with a focus on continuous improvement to ensure high-quality service delivery.
About the Role:
This role is critical in driving excellence in customer service and ensuring a positive colleague experience across the PIB Group. The People Services Team Leader will lead, motivate, and develop the team, ensuring they are well-equipped to handle their daily workload efficiently. This role also requires strong multitasking and prioritisation skills to effectively manage team members' responsibilities and ensure high-quality service delivery.
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