People Services Team Leader
6 days ago
Drive excellence in customer service and lead a high-performing team at PIB Group.
About the Role
We are seeking a motivated and experienced People Services Team Leader to join our dynamic team. As a key member of our People Operations function, you will play a critical role in delivering exceptional customer service and supporting the growth and development of our colleagues.
Key Responsibilities
- Lead and manage a small team delivering core people services, ensuring tasks are completed efficiently and accurately, in line with Service Level Agreements (SLAs).
- Drive excellent customer service across all channels, including the query system and calls, ensuring that queries are triaged, allocated and resolved promptly and professionally.
- Proactively organise and coordinate daily tasks for the team, balancing workloads, and meeting deadlines across weekly, monthly, and annual activities.
- Ensure the quality of all outgoing communication, including letters, documents, and contracts, through regular quality checks.
- Ensure strict adherence to data accuracy and compliance with GDPR and other relevant data protection regulations, safeguarding colleague information and handling sensitive data appropriately.
- Take a continuous improvement approach to processes, maximising the use of technology (including process automation) to streamline and enhance the team's efficiency.
- Conduct regular reviews of Standard Operating Procedures (SOPs) to ensure all team members are following best practices, and facilitate training and development where needed.
- Collaborate with the wider People team to meet objectives and deliver exceptional service to all employees.
- Oversee the management of people administration related to acquisitions, including the transfer of employer letters, data entry, and file uploads.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career development and growth within the PIB Group.
- Flexible working arrangements to support work-life balance.
- A comprehensive learning and development framework, including professional study options and apprenticeships.
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