People Services Team Leader

3 weeks ago

Retford, Nottinghamshire, United Kingdom pib Group Full time
Job Title: People Services Team Leader

We are seeking a highly skilled and experienced People Services Team Leader to join our team at PIB Group. As a key member of our People Operations function, you will be responsible for leading a team of People Services Associates in delivering high-quality transactional services to our employees and applicants.

Key Responsibilities:
  • Lead and manage a small team delivering core people services, ensuring tasks are completed efficiently and accurately, in line with Service Level Agreements (SLAs).
  • Drive excellent customer service across all channels, including the query system and calls, ensuring that queries are triaged, allocated and resolved promptly and professionally.
  • Proactively organise and coordinate daily tasks for the team, balancing workloads, and meeting deadlines across weekly, monthly, and annual activities.
  • Ensure the quality of all outgoing communication, including letters, documents, and contracts, through regular quality checks.
  • Ensure strict adherence to data accuracy and compliance with GDPR and other relevant data protection regulations, safeguarding colleague information and handling sensitive data appropriately.
  • Take a continuous improvement approach to processes, maximising the use of technology (including process automation) to streamline and enhance the team's efficiency.
  • Conduct regular reviews of Standard Operating Procedures (SOPs) to ensure all team members are following best practices, and facilitate training and development where needed.
  • Collaborate with the wider People team to meet objectives and deliver exceptional service to all employees.
  • Oversee the management of people administration related to acquisitions, including the transfer of employer letters, data entry, and file uploads.
  • Administer key company benefits, such as eyecare and flu vouchers, ensuring they are consistently available to staff throughout the year.
  • Support the People Services Manager with team performance reviews, absence management, and conducting one-on-one meetings.
Requirements:
  • Experience in a customer service-oriented environment, with a proven ability to lead a team.
  • Strong organisational skills, with the ability to plan, delegate, and prioritise tasks in a high-volume, fast-paced environment.
  • Excellent problem-solving skills with a proactive approach to identifying areas for improvement and implementing solutions.
  • Strong attention to detail, ensuring accuracy in all people data and communications.
  • Experience in managing multiple tasks and deadlines simultaneously, with a focus on delivering high-quality work.
  • Forward-thinking and able to implement process improvements that enhance team efficiency and service delivery.
  • CIPD Level 3 qualification (minimum) is required.
What We Offer:
  • Competitive salary.
  • Competitive holiday allowance with the annual option to buy additional days.
  • Death in Service benefit of x4 salary.
  • Company pension scheme.
  • Very generous maternity and paternity leave packages.
  • A flexible benefits package which allows you to add additional benefits to your overall package.
  • Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more.
  • Referral schemes.
  • Discounted rates on PIB products.
  • We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more.
  • We also offer a wide range of discounts including a kids pass.

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