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IT Support Professional

1 month ago

Bracknell, Bracknell Forest, United Kingdom TD SYNNEX Full time
Job Overview

TD SYNNEX is seeking a skilled IT Field Support Engineer to provide on-site technical support at our locations in Bracknell and occasionally Basingstoke.

Job Summary

We are looking for an experienced IT professional with a customer-centric approach to deliver 2nd-level support, assist end-users, and maintain hardware. The successful candidate will have strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Key Responsibilities
  • Provide primary point of contact for end-users requiring technical support.
  • Offer 1st and 2nd-level support for incidents and service requests related to end-user devices, software applications, and network issues.
  • Maintain and troubleshoot hardware, including computers, printers, scanners, and office equipment.
  • Handle setup, installation, and maintenance of end-user applications and ensure functionality.
  • Maintain asset inventories, manage stock levels of devices and peripherals, and order new equipment as required.
  • Provide basic training and guidance to end-users to promote efficient technology use.
Requirements
  • Minimum 1-2 years of relevant IT support experience, ideally in a customer-facing role.
  • Basic IT knowledge with the ability to troubleshoot common hardware and software issues.
  • Relevant IT qualification such as ITIL, CCNA, or equivalent certification is a plus.
  • Strong customer service orientation with an ability to respond proactively to end-user needs.
Benefits

We offer an outstanding benefits package, including private healthcare, matched pension, holiday purchase scheme, increased holiday entitlement with service, enhanced maternity package (subject to eligibility), and additional 'moments that matter' paid time off.

Estimated Salary Range:

£35,000 - £50,000 per annum based on location and experience.