Customer Service Delivery Associate
4 weeks ago
We are seeking a dedicated and customer-focused Delivery Driver to join our team at Tesco. As a key member of our delivery team, you will be responsible for delivering exceptional customer service to our customers while ensuring the safe and efficient delivery of their shopping trips. You will be the face of Tesco out on the road, delivering all the way from Lands' End to John O'Groats. Our Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day, making this role about much more than just driving: it's about helping others and delivering great service with a smile.
Key Responsibilities
- Delivering your part of our customer shopping trip by ensuring the van and trays are clean and kept tidy, and leaving the back yard clean and clear of rubbish.
- Ensuring trays are washed as part of the tray wash process and loading the van as required, checking the van for roadworthiness.
- Talking to customers about any changes to their order, including short code items and substitutions, and offering refunds for anything they are unhappy with.
- Delivering during the customers' time slot and calling the customer before arriving at their property if early.
- Calling the store/centre if running 30 or more minutes late.
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
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