Operations Manager

4 weeks ago


Basildon, Essex, United Kingdom Streamline Services Consultancy Limited Full time
Job Description

The role of a Maintenance Coordinator/Account Manager at Streamline Services Consultancy Limited involves handling day-to-day operations, planned maintenance schedules, and reactive requests. This position requires strong organizational skills and experience in similar environments.

Main Responsibilities
  • Support the smooth daily operation of the help desk by reporting directly to the Help Desk Manager.
  • Handle client requests via email, phone, and portal systems, inputting and managing calls through the CAFM system.
  • Plan and execute both planned preventative maintenance and reactive maintenance schedules, ensuring updates are communicated to relevant account coordinators.
  • Process supplier updates, gather quotes as needed, and upload information to the CAFM system and client portals.
  • Estimate additional works when required, manage the closure of work orders, and prepare reports for clients.
Additional Requirements
  • Participate in out-of-hours weekday and weekend rotas with overtime paid for weekend shifts.
  • Attend client meetings when necessary.
Working Hours and Salary

Monday to Friday 08:00-17:00, £28-30k per annum.



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