Airfreight Operations Manager
3 weeks ago
About the Role:
As a key member of our team at Kevin Theobald Employment Agency, you will be responsible for leading our export airfreight operations. This is a Monday to Friday role, with working hours from 0900 to 1730.
Key Responsibilities:
* Develop and implement strategies to continuously improve customer service excellence and productivity effectiveness.
* Implement Active Leadership to engage and grow all team members.
* Retain and grow key accounts within the region, identifying areas of added value to customers.
* Lead customer reviews, identifying 'hot spots' and implementing continuous improvement programs.
* Manage and develop existing customer relationships internally and externally.
* Implement new key accounts to ensure successful outcomes for customers and the company.
* Participate in presentations to existing and potential customers.
* Participate in relevant industry forums.
* Manage customs compliance procedures and documentation.
* Maximise gross profit through service selection.
* Manage carriers and handling agents to resolve exceptions and discrepancies.
* Maintain DfT and CAA compliance.
* Manage key performance indicators (milestones, station metric, and GCCS).
* Contribute to the First Choice continuous improvement program.
* Manage weekly team briefing sessions.
Requirements:
* Five or more years' leadership experience within the freight forwarding industry.
* Experience of aviation security and HMRC procedures.
* Commercial awareness.
* Clear and concise communication skills (written and spoken).
* Process management.
* Ability to lead a culture of continuous improvement.
* Inter-personal skills - influencing, communication, relationship management, cultural awareness, and ability to work across teams.
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