Airfreight Operations Manager

3 weeks ago


Heathrow Villages, United Kingdom Kevin Theobald Employment Agency Full time
Job Title: Export Airfreight Manager

About the Role:

As a key member of our team at Kevin Theobald Employment Agency, you will be responsible for leading our export airfreight operations. This is a Monday to Friday role, with working hours from 0900 to 1730.

Key Responsibilities:

* Develop and implement strategies to continuously improve customer service excellence and productivity effectiveness.

* Implement Active Leadership to engage and grow all team members.

* Retain and grow key accounts within the region, identifying areas of added value to customers.

* Lead customer reviews, identifying 'hot spots' and implementing continuous improvement programs.

* Manage and develop existing customer relationships internally and externally.

* Implement new key accounts to ensure successful outcomes for customers and the company.

* Participate in presentations to existing and potential customers.

* Participate in relevant industry forums.

* Manage customs compliance procedures and documentation.

* Maximise gross profit through service selection.

* Manage carriers and handling agents to resolve exceptions and discrepancies.

* Maintain DfT and CAA compliance.

* Manage key performance indicators (milestones, station metric, and GCCS).

* Contribute to the First Choice continuous improvement program.

* Manage weekly team briefing sessions.

Requirements:

* Five or more years' leadership experience within the freight forwarding industry.

* Experience of aviation security and HMRC procedures.

* Commercial awareness.

* Clear and concise communication skills (written and spoken).

* Process management.

* Ability to lead a culture of continuous improvement.

* Inter-personal skills - influencing, communication, relationship management, cultural awareness, and ability to work across teams.

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