Airfreight Export Operator

4 days ago

Heathrow, United Kingdom Hellmann Worldwide Logistics Full time

**Hours**: Full time, 37.5 hours per week, 9:00 - 17:30 Monday to Friday

Requirement to cover holiday working 08.00 - 16.30 Monday to Friday

**About the position**:
Start to finish export role, to work within a export team providing high standard of customer service levels to our UK customers, and overseas offices. You will be expected to follow strict processes and procedures to ensure that the information provided is complete, accurate and provided by the relevant individual. The Air Export Operator is responsible for the planning and booking of all exports on behalf of internal and external customers in the most efficient and cost effective manner whilst achieving the required service levels. Dealing with all documentation and liaising with Hellmann Partners and our customers. The export operator is also responsible for communicating with all internal functions.

**Key Tasks and Responsibilities will include**:

- Be committed to excellent service quality.
- Liaising with overseas branches and internal customers
- Dealing with internal and external customers on a day to day basis.
- Liaise with all new and regular customers on all queries and issues through regular contact by telephone
- Ensure any special requirements or instructions are clearly specified
- Ensuring accurate accruals and cost accuracy.
- Accuracy and timelines of documentation (HAWB/MAWB/DUCR/MUCR) processing meets KPI requirements
- Review all customer booking instructions ensuring these are understood and followed
- Ensure full understanding and strict compliance to customs processes and procedures
- Accurate and timely management of all mandatory milestone data
- Understanding of the airfreight product including Incoterms
- Responding to customer booking and overseas agents requests
- Research and provide competitive quotations to both internal and external customers and follow to ensure good success rate.
- Entering HM Customs entry procedures (NES).
- Raising sales invoices accurately within agreed KPI timescales
- Developing effective relationships and negotiating with carriers and overseas agents
- Daily / weekly admin duties / Post flight Filling
- Completing quotes
- Comply with all relevant work and safety legislation, standards and organisational procedures and UK security regulation.
- Supporting on month end finance.
- To fully understand and be conversant with the standard operating procedures.
- Working within the Export Department, and being a Team Player.
- Taking on new shipments
- Making bookings with Airlines.
- Completing Export Customs Entries
- Completing Collections
- Completing Quotations
- Completing HAWB and MAWB
- Supporting the Supervisor

**About you**:
Using strong organisational skills, they will be able to prioritise and work to tight deadlines. They will also be able to deal with problems in a positive way and have the enthusiasm to learn and adapt to change, along with a desire to succeed and improve upon current standards. Salary is dependent upon qualifications and experience.

**Salary is dependent upon qualifications and experience.**

**Our Values**:
As a Global active logistics service provider, Hellmann Worldwide logistics serves solutions for every logístical challenge. In our vision, we year and strive for a better world: A world where humankind takes care of the environment, quality of life is improved, and social equity is reality. We can only realise this world together

At Hellmann Worldwide logistics, we look for people who live;
- Our caring spirit, which makes us stand out from the rest
- Reliability and are accountable in every situation
- Entrepreneurship by knowing the business, industries and the market
- Forward thinking and are bold to bring in new ideas to perspectives

**Right to Work UK**

**We are not looking to engage with any external recruitment agencies.**

**The Company**:
Since its foundation in 1871, Hellmann has developed into one of the largest international logistics providers. With our high-performance products, Airfright, Seafreight, Road & Rail and Contract Logistics, we always offer the right solution for the complex logistics requirements for our customs and rely on future-orientated digital services for maximum transparency and more efficient supply chains.

As a global active logistics service provider, Hellmann Worldwide Logistics serves solutions for every logistics challenge. The driving force are our exceptional employees in the global FAMILY, which are in the middle of our Hellmann Promise and all our decisions - For the better. Together.

**The Benefits**

**Buy & Sell Annual Leave**

**Birthday holiday**

**Agile working**

**Wellbeing initiatives**

**Attractive pension scheme**

**Health cash-back scheme

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