Export Airfreight Manager
4 weeks ago
Responsible for a team of 20 colleagues, this is a Monday - Friday role 0900-17.30
Key Activities Include:
* Continuously grow customer service excellence and productivity effectiveness through development and process review.
* Engage and grow all people in area of responsibility through the implementation of Active Leadership.
* Responsible for the retention and growth of Key Accounts within the Region and for identifying key areas of added value to the customer.
* Lead customer reviews; identify ‘hot spots’ ensuring KPI’s and continuous improvement programmes are run in partnership with customers.
* Manage and develop existing customer relationships internally and externally to ensure they are committed and that their business is retained and opportunities for growth are leveraged.
* Manage implementation of all new key accounts to ensure successful for customer and company.
* Lead/participate in presentations to existing and potential customers.
* Participate where appropriate in relevant Industry Forums
* Manage Customs Compliance procedures and documentation
* Maximise Gross Profit through Service Selection
* Manage Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
* Maintain DfT and CAA compliance
* Manage Key Performance Indicators (Milestones, Station Metric and GCCS)
* Contribute to the First Choice continuous improvement program
* Manage Weekly Team briefing sessions
* Complete and Manage all statutory and mandatory training
Skills, Experience and Qualifications:
* Five or More years’ leadership experience within the Freight Forwarding Industry.
* Experience of Aviation Security & HMRC procedures
* Commercial awareness.
* Clear and concise communication skills (written and spoken)
* Processes Management
* Ability to Lead a culture of continuous improvement
* Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams
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