IT Applications Trainer and Analyst

4 weeks ago

Bamber Bridge, Lancashire, United Kingdom Forbes Solicitors Full time

Job Title: IT Applications Trainer and Analyst

Job Summary: We are seeking an experienced IT Applications Trainer and Analyst to join our IT team at Forbes Solicitors. The successful candidate will be responsible for delivering comprehensive training to end-users, supporting the development and customisation of workflows and business processes, and driving continuous improvement in how applications are utilised across the firm.

Key Responsibilities:

  • Develop, deliver, and maintain training programmes and materials to ensure staff make the most effective use of IT applications.
  • Lead the development, implementation, and continuous improvement of workflows, processes, and systems that optimise IT services and support business objectives.
  • Provide support for application-related incidents, troubleshooting both technical and business process issues to minimise downtime and maximise efficiency.
  • Monitor and optimise the performance of business applications, identifying areas for enhancement and customising workflows to meet evolving business requirements.
  • Collaborate with department heads and business process owners to map and analyse current processes, identifying inefficiencies and proposing improvements.
  • Provide technical and functional support during system upgrades and new application rollouts to ensure seamless transitions and business continuity.
  • Conduct workshops, meetings, and user acceptance testing (UAT) to gather feedback and ensure system changes meet business requirements.
  • Build and generate reports using tools such as SQL and Power BI to support data-driven decision-making and improve operational performance.
  • Maintain up-to-date documentation of all applications, workflows, and business processes, ensuring that knowledge is effectively transferred across teams.
  • Manage IT and business projects, ensuring that project timelines, budgets, and requirements are adhered to, and provide regular progress updates to stakeholders.
  • Analyse help-desk data to identify common trends and issues, making recommendations for improving the use and functionality of IT applications.
  • Ensure the integrity, security, and availability of data within business applications, adhering to compliance and best practices.

Key Outcomes:

  • Improved utilisation of IT applications across the business through effective training and support.
  • Enhanced business processes and workflows that drive efficiency and align with strategic goals.
  • Reduced downtime and faster resolution of application-related issues.
  • High-quality data reporting and analysis that supports better business decisions.
  • Successful execution of IT projects, including seamless application upgrades and system implementations.

Requirements:

  • 2-5+ years of experience in IT application support, management, or training, including delivering end-user training on IT systems and applications.
  • Proven experience with enterprise applications such as Office 365, PMS (Practice Management System), CMS (Case Management System), CRM, ERP, and QMS, with experience in a legal practice environment being a plus.
  • Proven experience in developing workflows, data capture, and process enhancements within case management or similar systems.
  • Strong communication and collaboration skills, with the ability to explain complex technical concepts to non-technical users.
  • Excellent organisational skills and the ability to manage multiple tasks and projects simultaneously.
  • Experience in business process mapping and proven problem-solving skills.
  • Project management experience, including application deployment, upgrades, and enhancements.

Desirable Skills:

  • Experience with Partner for Windows CMS/PMS.
  • API integration and scripting skills for workflow automation.
  • Experience with reporting tools such as Power BI or SSRS.
  • Experience in SQL and database management, with the ability to build and generate reports.

Benefits:

  • Competitive salary.
  • 33 days annual leave, including bank holidays.
  • Annual leave purchase scheme (subject to T&Cs).
  • Celebration leave.
  • Bonus scheme.
  • Ongoing training and development opportunities.
  • Clear progression pathways within the organisation.
  • Company pension scheme.
  • Service awards and employee discounts.
  • Health care benefits, including a Health Cash Back Plan and Mental Health Counselling Services.
  • Recruitment and Legal Department referral bonuses (subject to T&Cs).
  • Annual company events.

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