Business Development Advisor

4 weeks ago


Bedford, Bedford, United Kingdom SER (Staffing) Ltd Full time

We are seeking a highly motivated Business Development Advisor to join our team at SER (Staffing) Ltd. As a Business Development Advisor, you will be responsible for managing and acting as a liaison between Customer Services, External Sales, and other departments within the business.

Your role will involve providing support to the external sales team by handling inquiries, processing quotes, sourcing products, and calling customers to maintain, develop, and generate new business opportunities.

You will also be responsible for coordinating customer complaints and ensuring a high level of customer satisfaction across multiple market sectors.

Key Responsibilities:

  • Act as a key point of contact between internal departments and the external sales team.
  • Process and follow up on quotes, source products, and ensure timely response to customer inquiries.
  • Proactively call existing and potential customers to maintain and develop business relationships.
  • Identify and generate new opportunities to support the company's growth and expansion plans.
  • Coordinate and resolve customer complaints in a professional and efficient manner.
  • Collaborate with cross-functional teams to enhance service delivery and customer satisfaction.

Requirements:

  • Experience in a customer service, sales support, or account management role.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships.
  • Excellent organisational skills, with the ability to manage multiple tasks and priorities.
  • Proactive and self-motivated with a desire to contribute to business growth.
  • Experience in or knowledge of the corrugated or packaging industry would be an advantage, but not essential.


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