Service Department Manager
1 month ago
Premier Equipment Ltd is a leading John Deere dealership specializing in agriculture, lawn and commercial grounds care, and compact construction equipment. We are seeking a highly skilled Service Department Manager to join our team in Listowel, ON.
Key Responsibilities:
- Manage the entire work order cycle process to ensure efficient and effective service delivery.
- Assist with the assignment of jobs and work areas to service department employees based on their skills and knowledge.
- Ensure all accounts payable invoices are properly posted to the appropriate work order and utilize the purchase order system.
- Sell service labour and parts to ensure high productivity among technicians and meet budgets and goals.
- Answer customer calls, assign, and organize day-to-day workload within the service department.
- Ensure all service warranty and product improvement programs are completed and submitted within the required timeframe to receive maximum credit.
- Assist the service manager in controlling lost time to meet the corporate goal of 10%.
- Schedule all service department trucking as required and assist inter-departmentally as needed.
- Advise the service manager of all customer complaints.
- Assist in providing performance feedback for service technicians and staff to the service manager.
- General understanding of mechanical/technical terms is preferred.
- Ability to use standard desktop load applications such as Microsoft Office and internet functions.
- Participation in Saturday rotation and on-call program will be required.
About Premier Equipment:
We are committed to fostering an inclusive, accessible work environment where all employees feel valued, respected, and supported. We offer accommodation for applicants with disabilities as part of our recruitment process.
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