Service Department Manager

1 month ago


Tavistock, Devon, United Kingdom Premier Equipment Full time
Job Title: Service Department Manager

Premier Equipment Ltd is a leading John Deere dealership specializing in agriculture, lawn and commercial grounds care, and compact construction equipment. We are seeking a highly skilled Service Department Manager to join our team in Listowel, ON.

Key Responsibilities:

  • Manage the entire work order cycle process to ensure efficient and effective service delivery.
  • Assist with the assignment of jobs and work areas to service department employees based on their skills and knowledge.
  • Ensure all accounts payable invoices are properly posted to the appropriate work order and utilize the purchase order system.
  • Sell service labour and parts to ensure high productivity among technicians and meet budgets and goals.
  • Answer customer calls, assign, and organize day-to-day workload within the service department.
  • Ensure all service warranty and product improvement programs are completed and submitted within the required timeframe to receive maximum credit.
  • Assist the service manager in controlling lost time to meet the corporate goal of 10%.
  • Schedule all service department trucking as required and assist inter-departmentally as needed.
  • Advise the service manager of all customer complaints.
  • Assist in providing performance feedback for service technicians and staff to the service manager.
  • General understanding of mechanical/technical terms is preferred.
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions.
  • Participation in Saturday rotation and on-call program will be required.

About Premier Equipment:

We are committed to fostering an inclusive, accessible work environment where all employees feel valued, respected, and supported. We offer accommodation for applicants with disabilities as part of our recruitment process.


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