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Service and Repair Specialist

1 month ago

Surrey, United Kingdom Octopus Energy Full time
Join Our Mission to Drive the Global Renewable Energy Revolution

We're on a mission to make a big green dent in the universe, and we need your expertise to help us achieve our vision. As a Heat Pump Service and Maintenance Engineer at Octopus Energy, you'll play a crucial role in maintaining our customers' low-carbon technology, ensuring they receive the best possible service and support.

Key Responsibilities:
  • Carry out all service activities, including diagnosing faults, repairing, and commissioning products on-site.
  • Work as part of a team to maintain our customers' low-carbon technology, starting with Air Source Heat Pumps and including commissioning, servicing, fault diagnosis, and repairs.
  • Support the aftercare team as a second-level technical advisor for all product types to troubleshoot and help resolve technical issues.
  • Provide technical advice on all products and assist in the identification and resolution of technical issues by telephone support, email, or direct site contact.
  • Advise customers on system setup and operation.

Requirements:
  • A good few years of experience in installation and/or maintenance of HVAC equipment under your belt, with the ability to diagnose and repair faults, in particular, electrical fault finding & multimeter experience.
  • Domestic hot & cold-water system knowledge.
  • Post-qualification experience within the industry and appropriate qualifications to be able to work with minimal supervision.

What We Offer:
  • Basic salary £38,000 per year.
  • Overtime/on-call available.
  • On target earnings £45,000 + London weighting if living within M25.
  • £2,500 annual performance bonus.
  • Share Options in Octopus Energy.
  • £25 per week lunch allowance.
  • Training programme at our groundbreaking R&D centre.
  • Use of company tools.
  • Uniform and all PPE.
  • Company Vehicle and fuel.
  • Support for personal development in Renewable Tech.

Why Choose Octopus Energy?
  • We're a unique culture where people learn, decide, and build quicker.
  • We offer a wide range of amazing co-owners to work with.
  • We're a world-class company to work for.