Customer Billing Specialist

4 weeks ago


London, Greater London, United Kingdom RLE International Full time

RLE International is seeking a skilled Customer Billing Specialist to support their expanding team in Essex. As a key member of the Billing Operations team, you will play a crucial role in driving resolution to customer concerns and ensuring healthy account balances for Telematics and Data Services customers.

Key Responsibilities:

  1. Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support to prevent future issues and maintain strong customer relationships.
  2. Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues.
  3. Communicate with customers via email, phone, and other channels to resolve concerns and billing questions, and document all activity in Salesforce CRM system.
  4. Ensure compliance with billing and accounting regulations and company policies.
  5. Support market communication via email in languages other than English and German, as needed.
  6. Analyze and report on accounts receivable and billing metrics.
  7. Issue dunning letters & suspension of service notifications.
  8. Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and learnings.

Requirements:

  1. Bachelor's degree or equivalent work experience in billing, customer service, accounts receivable, or a related field.
  2. Proficiency in English & German - it is essential to be fully conversant in German.
  3. Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing.

Preferred Requirements:

  1. Experience with CRM, billing, and accounts receivable software.
  2. Proficiency in English & German, French desirable.
  3. Proven and relevant customer billing experience in a high-growth and fast-paced SaaS environment.


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