Customer Billing Specialist

3 weeks ago


London, Greater London, United Kingdom RLE International Full time

RLE International is seeking a skilled Customer Billing Specialist to support their expanding team in Essex. The ideal candidate will have a strong background in billing and customer service, with proficiency in English and German.

Key Responsibilities:

  1. Drive resolution of customer concerns to ensure timely payment and healthy account balances.
  2. Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues.
  3. Communicate with customers via email and phone to resolve concerns and billing questions.
  4. Ensure compliance with billing and accounting regulations and company policies.
  5. Analyze and report on accounts receivable and billing metrics.
  6. Issue dunning letters and suspension of service notifications.

Requirements:

  1. Bachelor's degree or equivalent work experience in billing, customer service, or a related field.
  2. Proficiency in English and German.
  3. Experience with billing and payment processing, including customer invoicing and credits/debit memos.

Preferred Requirements:

  1. Experience with CRM and billing software.
  2. Proficiency in French desirable.
  3. Proven customer billing experience in a high-growth and fast-paced SaaS environment.

About RLE International:

RLE International is a leading provider of automotive solutions, committed to commercial customer productivity. Our client delivers a work-ready suite of vehicles, products, and services for virtually every vocation, backed by technology, and engineered for uptime.



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