Customer Billing Specialist
3 weeks ago
RLE International is seeking a skilled Customer Billing Specialist to support their expanding team in Essex. The ideal candidate will have a strong background in billing and customer service, with proficiency in English and German.
Key Responsibilities:
- Drive resolution of customer concerns to ensure timely payment and healthy account balances.
- Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues.
- Communicate with customers via email and phone to resolve concerns and billing questions.
- Ensure compliance with billing and accounting regulations and company policies.
- Analyze and report on accounts receivable and billing metrics.
- Issue dunning letters and suspension of service notifications.
Requirements:
- Bachelor's degree or equivalent work experience in billing, customer service, or a related field.
- Proficiency in English and German.
- Experience with billing and payment processing, including customer invoicing and credits/debit memos.
Preferred Requirements:
- Experience with CRM and billing software.
- Proficiency in French desirable.
- Proven customer billing experience in a high-growth and fast-paced SaaS environment.
About RLE International:
RLE International is a leading provider of automotive solutions, committed to commercial customer productivity. Our client delivers a work-ready suite of vehicles, products, and services for virtually every vocation, backed by technology, and engineered for uptime.
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