Weekend Care Specialist
4 weeks ago
Job Summary
The Home Instead team is seeking a dedicated and compassionate Weekend Care Specialist to join our team. As a Weekend Care Specialist, you will be responsible for providing high-quality care and support to our clients in their own homes.
Key Responsibilities
- Provide on-call care and support to clients from Friday evening to Monday morning.
- Work alternate weekends and cover holidays and sickness for the alternate weekend on-call person.
- Contribute to a positive living environment to enhance a client's quality of life.
- Maintain regular communication with management and raise concerns when required.
- Build bonds of trust and form relationships with clients, families, and other staff members.
- Cover visits due to annual leave, sickness, and other emergency requirements.
- Be available on the allocated working days to cover any visits required that may need covering to ensure 100% compliance in service delivery and no missed visits.
Essential Criteria
- Be confident and self-motivated with the ability to build and maintain strong positive relationships.
- Full flexibility to work days.
- Strong interpersonal skills with the ability to build rapport quickly.
- Excellent verbal and written communication skills.
- NVQ and industry knowledge required.
- Willingness to undertake further education and training as required.
- Must have full driving license and means of transport if required within the territory to visit clients.
- Be organised and flexible to meet the needs of the business.
- Passionate about delivering high-quality customer service in the home care sector.
- Excellent organisational skills with the ability to plan, replan, and juggle priorities and unplanned work, and meeting deadlines in a very busy environment.
- Able to see the big picture whilst processing excellent attention to detail.
- Able to stay calm under pressure and not take things too personally.
- Proactive – able to suggest and implement operational improvements.
- Able to learn from mistakes.
- Able to work unsupervised and using own initiative yet realising when to raise risks and issues and ask for help from others.
- Able to work as a trusted team member.
- Empathetic yet business-like in approach to clients and care professionals.
- Good verbal communication skills including excellent telephone manner confident to initiate and participate in difficult conversations with care professionals and clients.
- Good written communication skills and IT literate.
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