Weekend Care Specialist
3 weeks ago
Job Role Overview
The Weekend Care Specialist role at Home Instead is designed to provide exceptional care and companionship to our clients on alternate weekends and during holidays and sickness for the alternate weekend on call person.
Key Responsibilities
- Be responsible for on call duties from 4.30pm Friday to 9.30am Monday, ensuring a seamless service delivery.
- Work alternate weekends and cover holidays and sickness for the alternate weekend on call person, demonstrating flexibility and a strong work ethic.
- Contribute to a positive living environment, enhancing a client's quality of life and delivering companionship, personal care, and home help services as required.
- Maintain regular communication with management, raising concerns when required and building bonds of trust with clients, families, and other staff members.
- Cover visits due to annual leave, sickness, and other emergency requirements, ensuring 100% compliance in service delivery and no missed visits.
- Be available on allocated working days to cover any visits required, promoting a positive and proactive approach to service delivery.
- Good work ethic and dedication are essential for this role, as is the ability to maintain professional relationships and deliver high-quality customer service.
Essential Criteria
- Be confident and self-motivated, with the ability to build and maintain strong, positive relationships, promoting opportunities available at Home Instead.
- Full flexibility to work days is required, as is strong interpersonal skills, excellent verbal and written communication skills, and NVQ and industry knowledge.
- Willingness to undertake further education and training as required, as well as a full driving license and means of transport for visiting clients.
- Be organised, flexible, and proactive, with excellent organisational skills, attention to detail, and the ability to work unsupervised and using own initiative.
- Empathetic yet business-like in approach, with good verbal communication skills, including excellent telephone manner, and good written communication skills and IT literacy.
Qualifications
NVQ and industry knowledge are essential for this role, as is a passion for delivering high-quality customer service in the home care sector.
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. We encourage applications from all sections of the community, committed to safeguarding and promoting the welfare of adults and expecting all staff to share this commitment.
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