Associate Process Lead

1 month ago


Guildford, Surrey, United Kingdom AQA Full time
Job Description

Role Overview

We are seeking a highly skilled Associate Process Lead to join our team at AQA. As a key member of our Associate Management team, you will play a critical role in maintaining oversight of our end-to-end business processes and ensuring a positive experience for our associates.

Key Responsibilities

  • Develop and maintain the associate lifecycle model to articulate the vision for future ways of working
  • Coordinate the completion and analysis of process maps for all associate-led activities
  • Act as the Associate SME for technical projects and programme initiatives, ensuring changes to associate-led processes are fully impacted, assessed, and approved
  • Identify and evidence associate pain points throughout series delivery and champion associate user requirements
  • Ensure effective engagement with associate-facing teams to promote understanding of the overall associate experience and identification of improvement opportunities
  • Work collaboratively with the Associate Management team to identify issues and develop workable solutions
  • Develop and maintain an Associate change roadmap to coordinate and track changes to associate processes
  • Measure and report the impact of changes introduced

Requirements

  • A broad understanding of the context in which AQA operates and its main stakeholder and customer groups
  • Extensive knowledge and experience of process improvement, business justification, and requirement prioritisation
  • Strong technical skills in analysing the effectiveness of business processes and creating process documentation
  • Ability to work with colleagues at all levels of the organisation to describe business requirements
  • Good project management skills and financial awareness

About AQA

AQA works with a community of around 39,000 associates to design, produce, mark, and award high-stakes qualifications for over 1 million young people in the UK and overseas. Our Associate Management team is responsible for the resourcing, contracting, on-boarding, and retention of this vital community.



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