Associate Business Process Improvement Lead
3 weeks ago
Job Title: Associate Business Process Improvement Lead
Job Description:
AQA is seeking a highly skilled Associate Business Process Improvement Lead to maintain oversight of the end-to-end business processes for interaction with associates. The ideal candidate will have a deep understanding of processes from an internal and associate perspective, with the ability to coordinate process changes through effective engagement with associate-facing teams and projects.
Key Responsibilities:
- Develop and maintain the associate lifecycle model to articulate the vision for the future ways of working.
- Coordinate the completion and analysis of process maps for all associate-led activities.
- Act as the Associate SME for any technical projects or program initiatives, ensuring that any changes to associate-led processes are fully impacted, assessed, and approved before changes are implemented.
- Identify and evidence associate pain points throughout series delivery and champion associate user requirements through prioritization as part of our technology roadmap.
- Ensure effective engagement with associate-facing teams to promote understanding of the overall associate experience and identification of improvement opportunities.
- Work collaboratively with the Associate Management team to identify issues and identify workable solutions that ease bulk associate resourcing and onboarding.
- Develop and maintain an Associate change roadmap to coordinate and track changes to associate processes.
- Work with stakeholders to ensure processes are adhered to by different business areas, supporting them with monitoring and checking.
- Measure and report the impact of changes introduced, including working with the Nexus development team and as a result of Associate Programme implementation.
Requirements:
- A broad understanding of the context in which AQA operates and its main stakeholder and customer groups.
- Extensive knowledge and experience of process improvement, business justification, and requirement prioritization.
- Strong technical skills in analyzing the effectiveness of business processes, creating and editing process documentation.
- Ability to work with colleagues at all levels of the organization, including the Executive Team, to describe business requirements.
- Good project management skills and financial awareness, able to manage plans and budgets.
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