Associate Business Process Improvement Lead

3 weeks ago


Guildford, Surrey, United Kingdom AQA Full time

Job Title: Associate Business Process Improvement Lead

Job Description:

AQA is seeking a highly skilled Associate Business Process Improvement Lead to maintain oversight of the end-to-end business processes for interaction with associates. The ideal candidate will have a deep understanding of processes from an internal and associate perspective, with the ability to coordinate process changes through effective engagement with associate-facing teams and projects.

Key Responsibilities:

  1. Develop and maintain the associate lifecycle model to articulate the vision for the future ways of working.
  2. Coordinate the completion and analysis of process maps for all associate-led activities.
  3. Act as the Associate SME for any technical projects or program initiatives, ensuring that any changes to associate-led processes are fully impacted, assessed, and approved before changes are implemented.
  4. Identify and evidence associate pain points throughout series delivery and champion associate user requirements through prioritization as part of our technology roadmap.
  5. Ensure effective engagement with associate-facing teams to promote understanding of the overall associate experience and identification of improvement opportunities.
  6. Work collaboratively with the Associate Management team to identify issues and identify workable solutions that ease bulk associate resourcing and onboarding.
  7. Develop and maintain an Associate change roadmap to coordinate and track changes to associate processes.
  8. Work with stakeholders to ensure processes are adhered to by different business areas, supporting them with monitoring and checking.
  9. Measure and report the impact of changes introduced, including working with the Nexus development team and as a result of Associate Programme implementation.

Requirements:

  • A broad understanding of the context in which AQA operates and its main stakeholder and customer groups.
  • Extensive knowledge and experience of process improvement, business justification, and requirement prioritization.
  • Strong technical skills in analyzing the effectiveness of business processes, creating and editing process documentation.
  • Ability to work with colleagues at all levels of the organization, including the Executive Team, to describe business requirements.
  • Good project management skills and financial awareness, able to manage plans and budgets.


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