Domestic Abuse Help Line and Intake Specialist

1 week ago

Wakefield, Wakefield, United Kingdom Reed Full time
Domestic Abuse Help Line and Intake Specialist

**Job Summary**

We are seeking a dedicated Domestic Abuse Help Line and Intake Specialist to join our team in Wakefield. This role is crucial for providing initial contact, support, and a consistent referral intake pathway for individuals wishing to access the Wakefield District Domestic Abuse Service (WDDAS).

**Key Responsibilities**

* Act as the first point of contact for all enquiries and referrals to the service.
* Operate as part of a team providing a helpline response, offering advice and information to the public and professionals regarding victims and perpetrators of domestic abuse.
* Receive and process agency referrals and self-referrals into the service.
* Triage referrals, prioritising those at highest risk of harm.
* Liaise with referring agencies to clarify information or fill gaps in referrals.
* Make initial contact with clients to establish engagement for support and assess the suitability of referrals.
* Provide immediate support and safety planning to domestic abuse victims, including advice, emotional support, information on civil and criminal remedies, refuge placement, and necessary interventions.
* Identify and assess the risks and needs of domestic abuse victims using evidence-based risk identification checklists.
* Complete initial assessments and record any immediate needs prior to allocation for longer specialist domestic abuse support.
* Support the team in attending multi-agency meetings and ensure child or adult protection concerns are responded to appropriately.

**Requirements**

* Hold an IDVA qualification or a relevant degree, or demonstrate an equivalent level of knowledge and skills gained through relevant employment.
* Basic counselling qualification (desirable).
* Excellent understanding of the complexity and dynamic nature of domestic abuse.
* Knowledge of services available to support perpetrators of domestic abuse.
* Working knowledge of the risk assessment and safety planning process within the context of domestic abuse.
* Substantial experience working in the field of domestic abuse.
* Proven experience of multi-agency and partnership working.
* Experience in providing crisis intervention and case management working with domestic abuse or vulnerable client groups.

**What We Offer**

* Competitive salary based on experience and qualifications.
* Full-time, office-based role with a dynamic and supportive team.
* Opportunity to make a significant impact in the lives of individuals affected by domestic abuse.

**About Reed**

As a temporary employee of Reed, you will have access to a dedicated consultant, secure online timesheet system, self-service portal, dedicated payroll team, free training, discount club, healthcare, and pension scheme.

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