Room Reservations Sales Consultant

4 days ago

South Ruislip, Greater London, United Kingdom Maybourne Hotel Group Full time
About Maybourne Hotel Group

Maybourne Hotel Group is a leading luxury hospitality company that owns and manages some of the world's most iconic hotels, including Claridge's, The Connaught, and The Berkeley. We are committed to creating unforgettable experiences for our guests and are seeking a talented Rooms Reservations Sales Consultant to join our team.

Job Summary

We are looking for a highly skilled and motivated Rooms Reservations Sales Consultant to join our reservations team. As a Rooms Reservations Sales Consultant, you will be responsible for making room reservations for our luxury hotels, maximizing room revenue through cross-selling and up-selling, and creating memorable experiences for our guests.

Main Responsibilities
  • Make room reservations for Maybourne Riviera, Claridges, The Connaught, and The Berkeley to the required standards
  • Maximize room revenue through cross-selling and up-selling
  • Create renowned memorable experiences for our guests
Requirements
  • Provide intuitive service with absolute understanding of our guests' needs to create exceptional service experiences
  • Demonstrate genuine dedication to Maybourne and show a commitment to consistent quality in our products and services
  • Have ideally worked in a similar role within a hotel environment, however this is not a prerequisite
  • Be a team player who is an avid learner, adaptable, and has exceptional interpersonal and communication skills
  • Strong customer care skills and ability to work under pressure, with excellent attention to detail
  • A high standard of personal presentation with confident, professional, and welcoming personality
What We Offer
  • Financial stability with an excellent salary package
  • Family-friendly company policies including enhanced Maternity and Paternity Pay
  • Holiday allowance increase after 3 and 5 years of service
  • Travel Season Ticket Loans
  • Pension Scheme
  • Salary Sacrifice
  • Cycle to Work
  • Holiday Trading
  • Retail Discount
  • Health and Wellbeing Support
  • Subsidized monthly Podiatrist and Masseuse treatments
  • Flu vaccination vouchers
  • Eye test vouchers and contributions towards glasses
  • 24-hour employee assistance helpline
  • On and off-site Occupational Health Service
  • Death in Service salary contribution
  • Various wellbeing activities focused on mental and physical health
  • A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals
  • Recognition and Career Development
  • Referral Scheme Introduce a Star where you can earn up to £1,500
  • Instant employee recognition and award programme with generous prizes
  • Employee of the month nominations with generous prizes
  • Additional paid day off to celebrate your Birthday
  • Internal transfer and promotion opportunities
  • In-house training and development team with a strong focus on career progression and personal growth
  • Long service awards
  • Memorable experiences
  • Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne
  • Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars
  • 50% Food and Beverage discount across the Maybourne
  • Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
  • Wedding and Baby gifts
  • Retirement functions

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