Pensions Administration Apprentice

2 months ago


Leeds, Leeds, United Kingdom WTW Full time

About WTW

At WTW, we're a global company with a diverse perspective, where every step is an opportunity to deepen our collective insight and succeed. We're proud of our culture and committed to making a real impact for our clients and colleagues.

Our Inclusion Networks

We have inclusion networks that help us live our values and improve our inclusion and diversity commitments. This means you'll join a company where you can bring your whole self to work.

The Role

As a Pensions Administrator, you'll work within an administration team servicing member and client queries in relation to occupational pension schemes. Your key objectives will be to provide a quality customer experience, communicate effectively, and continuously seek ways to improve our service.

Key Responsibilities

  • Communicate effectively with clients/members via the telephone and record each call.
  • Provide a quality customer experience and continuously seek ways to improve our service.
  • Deal with simple queries and requests by using standard letters and procedures.
  • Recognise and escalate potential problems and complaints.
  • Monitor your workflow to ensure service levels are achieved.
  • Accurately perform manual calculations.
  • Know and live the firm's values.

About the Team

WTW's Outsourcing GB is a global line of business that provides outsourced pension administration services to occupational pension funds. We have worked with leading organisations for over 25 years to provide benefit administration and outsourcing to millions of participants globally.



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