Luxury Front Desk Associate

4 weeks ago


London, Greater London, United Kingdom The Langham, London Full time

Company Overview

The Langham, London is a luxury hotel located in the heart of the city, offering a unique and enchanting experience for its guests. With a rich history dating back to 1865, the hotel has been a benchmark for hospitality excellence.

Salary

We are offering a competitive salary of £22,500 per annum, commensurate with experience.

Job Description

As a Luxury Front Desk Associate, you will be responsible for providing exceptional customer service to our guests. This includes checking-in and checking-out guests efficiently, responding to their queries, and ensuring that their stay is memorable.

Main Responsibilities:

  • Ensure efficient and friendly check-in, rooming, and check-out procedures.
  • Respond to guest queries and be proactive in your approach.
  • Deal with complaints within bounds of responsibility and according to hotel procedure, referring to the Night Manager where necessary.
  • Ensure adherence to the hotel's credit policy.
  • Maintain an excellent standard of computer input.

Key Requirements

  • Previous experience in a similar role or operational and guest-facing role in a similar hospitality environment.
  • Excellent customer service skills.
  • Great attention to detail.
  • Ability to work under pressure.
  • Immaculate personal presentation.
  • Previous experience of Opera PMS system is an advantage.

Benefits

  • Uniform, meals on duty, holidays, free accommodation at other Langham Hotels.
  • Company pension plan, colleague recognition system, learning and development opportunities.

About The Langham, London

The Langham, London offers a wide range of luxurious amenities and services, including the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar, extensive Meeting & Events facilities, and Europe's first Chuan Spa.



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