Luxury Front Desk Associate
18 hours ago
About the Role:
The Langham, London is a renowned 5-star hotel seeking an exceptional Luxury Front Desk Associate to join our esteemed Front Office team. As a key member of our staff, you will be responsible for ensuring seamless guest experiences from arrival to departure.
About You:
We are looking for a highly skilled and dedicated individual with previous experience in a similar role or an operational and guest-facing position in a luxury hospitality environment. Your excellent customer service skills, great attention to detail, ability to work under pressure, and immaculate personal presentation will make you an ideal fit for this role.
Responsibilities:
- Ensure efficient and friendly check-in, rooming, and check-out procedures for all guests
- Respond to all guest queries and inquiries proactively
- Deal with complaints within bounds of responsibility and according to hotel procedure, referring to the Night Manager when necessary
- Maintain an excellent standard of computer input in accordance with departmental standards
Benefits:
- Financial Wellbeing: competitive salary ranging from £26,000 - £30,000 per annum, paid overtime, discretionary service charge
- Paid holiday entitlement: 28 days (inclusive of Bank Holidays) with opportunities to increase up to 33 days based on Length of Service
- Access to Wagestream: salary advance benefit
- Complimentary accommodation at The Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop, and affiliated hotels
- Discounts for food and beverage outlets, spa treatments, and seasonal travelcard loan
- Company pension plan, life insurance, and discounts on high-street and online shops
- Colleague recognition system, learning and development opportunities, and access to Employee Assistance Programme by Hospitality Action
- Most Valued Colleague of the Month and Year Awards, Long Service Awards, free meals on duty, uniform supplied and laundered, and enhanced sick pay
Our Culture:
The Langham, London is committed to fostering a supportive environment where 'Our People, Our Pride' serves as a guiding principle, promoting innovation, collaboration, and personal growth.
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