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Conference and Banqueting Coordinator

2 months ago


Hook, Greater London, United Kingdom Elite Hotels Full time
{"title": "Conference and Banqueting Assistant", "description": "Job Summary

We are seeking a highly skilled and experienced Conference and Banqueting Assistant to join our team at Elite Hotels. As a key member of our Conference and Banqueting Department, you will be responsible for delivering exceptional service and ensuring the highest standards of customer care in all aspects of the department.

Key Responsibilities
  • Service Delivery
    • Ensure all guests receive the highest level of service at all times, promoting the hotel and its image.
    • Set up meeting rooms and functions to the highest standards, as per function lists and agreed times.
    • Serve coffee and tea breaks promptly at agreed times.
    • Present and serve food and beverages to the highest standards.
  • Hospitality and Service
    • Provide exceptional guest service standards, aiming to exceed expectations at all times.
    • Be an ambassador for the Elite Group, promoting the hotel's image and values.
  • Business Development
    • Upsell hotel facilities and services to guests, actively promoting the hotel's offerings.
    • Participate in training opportunities to maximize up-selling and business success.
  • Communication, Planning, and Organisation
    • Report defective equipment or general faults to the Conference and Banqueting Manager, Deputy, or Supervisor.
    • Assist in reducing breakages and minimizing the requirement for disposable goods.

Elite Hotels is committed to Investors in People and will provide the necessary training and development to ensure you are equipped to perform your duties to the highest standard.

", "lang_code": "en"}