IT Support Specialist
4 weeks ago
HSDC is seeking a skilled IT Support Technician to join our team, providing day-to-day IT support to staff and students at our Havant and South Downs campuses.
Key Responsibilities- Provide exceptional desktop IT support and excellent customer service to staff and students
- Maintain and support all College-owned IT systems, and provide operational support to the IT Services Team Leader, IT Technicians, and Senior IT Technicians
- Deploy and maintain software and hardware products throughout the end-user College IT estate
- Identify and resolve IT issues, faults, and problems throughout the IT estate
- Support senior IT personnel in liaising with external commercial entities to resolve IT issues, faults, and problems
- Level 2 qualification in an IT-related discipline, or equivalent experience
- Achieved or willing to work towards a relevant IT-related professional qualification
- At least 2 years' experience working in a customer-facing role
- Experience of having worked in a customer-facing environment
- Prioritizing, managing, and scheduling multiple work flows and customer requests
- Some technical understanding of typical IT Administration/Support requirements
- Invest in Your Growth: Access a wide range of training, in-house coaching, workshops, and funding for qualifications
- Teaching Excellence Support: Fully funded Level 3 Award in Education & Training for new teachers
- Generous Pension Plans: Benefit from either the Local Government Pension Scheme or Teachers' Pension Scheme
- Ample Time Off: Enjoy a generous annual leave package to maintain a healthy work-life balance
- Exclusive Discounts: Get an NUS TOTUM card, offering discounts with hundreds of retailers
- Community Engagement: Participate in volunteering and fundraising for local and national charities
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