Director, Brand and Community

1 month ago

Weymouth, Dorset, United Kingdom The Post At Mint Hill Llc Full time
Job Description

Director, Customer Success - Loyalty & Customer


  • Key Responsibilities:
  • Develop and execute strategic customer success plans that align with clients' goals and drive long-term value.
  • Foster strong relationships with key stakeholders within client organizations to ensure satisfaction and retention.
  • Collaborate with cross-functional teams to deliver seamless, integrated solutions that meet client needs.
  • Identify opportunities for account growth and expansion, leveraging customer insights and data-driven strategies.
  • Enhance customer experiences by implementing best practices, playbooks, and innovative approaches to problem-solving.

About the Role:

This is a unique opportunity to join our team as a Director of Customer Success, where you will play a pivotal role in shaping the future of our customer relationships, driving product adoption, and fostering long-term loyalty.

What You'll Achieve:

  • Career Growth Opportunities: Gain experience leading a high-performing team and driving strategic initiatives that enhance customer success.
  • Skill Development: Enhance your leadership, strategic thinking, data-driven decision-making, and change management skills. Gain extensive exposure to broader set of Epsilon PeopleCloud solutions, platforms, data, and media
  • Drive the adoption and success of Epsilon's PeopleCloud Loyalty and Customer solutions.
  • Develop and execute strategic customer success plans that align with clients' goals and drive long-term value.
  • Foster strong relationships with key stakeholders within client organizations to ensure satisfaction and retention.
  • Collaborate with cross-functional teams to deliver seamless, integrated solutions that meet client needs.
  • Identify opportunities for account growth and expansion, leveraging customer insights and data-driven strategies.
  • Enhance customer experiences by implementing best practices, playbooks, and innovative approaches to problem-solving.

Who You Are:

  • What you'll bring with you:
  • Marketing Technology/Advertising Technology: supporting Loyalty, CDP/CRM, Cross-Channel Marketing, Ad, and Data platforms
  • Technology Integration: experience with integrating CSM technology platforms into business operations.
  • Proven Leadership: Demonstrated success in building, growing, and leading high-performing CSM teams.
  • Executive Relationships: Strong ability to build and maintain relationships at Senior Management/Executive levels.
  • Cross-Functional Collaboration: Skilled at working with cross-functional teams in a matrix environment to achieve key objectives.
  • Complex Problem-Solving: Ability to resolve complex and diverse situations with innovative solutions.
  • Communication Excellence: Exceptional verbal and written communication and presentation skills.
  • Why you might stand out from other talent:
  • Industry experience in large enterprise environments, preferably within Financial Services and Insurance verticals
  • You take a consultative approach with clients to achieve the full value of our solutions.
  • Develop long-term goals and strategies that align to the client's business outcomes.
  • Comfortable managing customer relationships at senior management/executive levels.
  • Experience managing and driving change within organizations.
  • Assist clients in adapting to new technologies and processes.
  • Ability to anticipate challenges and prepare proactively, supported by playbooks.
  • You measure success by customer value rather than tasks accomplished.
  • Ability understand where Loyalty/CDP fits into the client's tech stack.

  • Director, Brand and Community

    2 months ago

    Weymouth, Dorset, United Kingdom The Post At Mint Hill Llc Full time

    Job DescriptionDirector, Customer Success - Loyalty & CustomerHow You'll Make an ImpactAs the Director of Customer Success, you will play a pivotal role in shaping the future of our customer relationships, driving product adoption, and fostering long-term loyalty. Your leadership will directly influence our ability to deliver exceptional value to our clients...

  • Director, Brand and Community

    2 months ago

    Weymouth, Dorset, United Kingdom The Post At Mint Hill Llc Full time

    Job DescriptionDirector, Customer Success - Loyalty & CustomerHow You'll Make an ImpactAs the Director of Customer Success, you will play a pivotal role in shaping the future of our customer relationships, driving product adoption, and fostering long-term loyalty. Your leadership will directly influence our ability to deliver exceptional value to our clients...

  • Director, Brand and Community

    1 month ago

    Weymouth, Dorset, United Kingdom The Post At Mint Hill Llc Full time

    Job DescriptionDirector, Customer Success - Loyalty & CustomerKey Responsibilities:Develop and execute strategic customer success plans that align with clients' goals and drive long-term value.Foster strong relationships with key stakeholders within client organizations to ensure satisfaction and retention.Collaborate with cross-functional teams to deliver...

  • Director, Brand and Community

    1 month ago

    Weymouth, Dorset, United Kingdom The Post At Mint Hill Llc Full time

    Job DescriptionDirector, Customer Success - Loyalty & CustomerKey Responsibilities:Develop and execute strategic customer success plans that align with clients' goals and drive long-term value.Foster strong relationships with key stakeholders within client organizations to ensure satisfaction and retention.Collaborate with cross-functional teams to deliver...

  • Director, Brand and Community

    3 weeks ago

    Weymouth, Dorset, United Kingdom The Post At Mint Hill Llc Full time

    Job DescriptionDirector, Customer Success - Loyalty & CustomerKey Responsibilities:Develop and execute strategic customer success plans that align with clients' goals and drive long-term value.Foster strong relationships with key stakeholders within client organizations to ensure satisfaction and retention.Collaborate with cross-functional teams to deliver...

  • Director, Brand and Community

    3 weeks ago

    Weymouth, Dorset, United Kingdom The Post At Mint Hill Llc Full time

    Job DescriptionDirector, Customer Success - Loyalty & CustomerKey Responsibilities:Develop and execute strategic customer success plans that align with clients' goals and drive long-term value.Foster strong relationships with key stakeholders within client organizations to ensure satisfaction and retention.Collaborate with cross-functional teams to deliver...

  • Project Director

    1 month ago

    Weymouth, Dorset, United Kingdom Avance Full time

    Job Opportunity in Industrial Automation & RoboticsWe are seeking a highly skilled and experienced Project Director to lead our Industrial Automation & Robotics projects.The RoleKey ResponsibilitiesLead project teams to deliver projects on time, within budget, and to the expected quality standards;Develop and maintain project materials in accordance with our...

  • Project Director

    1 month ago

    Weymouth, Dorset, United Kingdom Avance Full time

    Job Opportunity in Industrial Automation & RoboticsWe are seeking a highly skilled and experienced Project Director to lead our Industrial Automation & Robotics projects.The RoleKey ResponsibilitiesLead project teams to deliver projects on time, within budget, and to the expected quality standards;Develop and maintain project materials in accordance with our...

  • Project Director

    1 month ago

    Weymouth, Dorset, United Kingdom Avance Full time

    Job Title: Director of Engineering ProjectsWe are seeking a highly skilled and experienced Director of Engineering Projects to join our team at Avance. As a key member of our Projects Department, you will be responsible for leading project teams to deliver projects on time, to budget, and to the quality expected.Key Responsibilities:Lead project teams to...

  • Project Director

    1 month ago

    Weymouth, Dorset, United Kingdom Avance Full time

    Job Title: Director of Engineering ProjectsWe are seeking a highly skilled and experienced Director of Engineering Projects to join our team at Avance. As a key member of our Projects Department, you will be responsible for leading project teams to deliver projects on time, to budget, and to the quality expected.Key Responsibilities:Lead project teams to...

  • Patient Access Director

    1 week ago

    Weymouth, Dorset, United Kingdom London Bridge Hospital Full time

    Patient Access DirectorWe are seeking a highly skilled Patient Access Director to lead our Patient Access team at London Bridge Hospital. As a key member of our leadership team, you will be responsible for the management of our patient access services, ensuring a seamless and efficient experience for our patients.Key Responsibilities:Lead the Patient Access...

  • Business Development Director

    3 weeks ago

    Weymouth, Dorset, United Kingdom Venture Recruitment Partners Full time

    A leading engineering business in Dorset is seeking a Commercial Director to drive growth and success.This newly created role offers a competitive salary of £85,000 - £100,000 (dependent on experience) + benefits.As a key member of the leadership team, you will report to the Managing Director and be responsible for:Developing and implementing commercial...

  • Business Development Director

    3 weeks ago

    Weymouth, Dorset, United Kingdom Venture Recruitment Partners Full time

    A leading engineering business in Dorset is seeking a Commercial Director to drive growth and success.This newly created role offers a competitive salary of £85,000 - £100,000 (dependent on experience) + benefits.As a key member of the leadership team, you will report to the Managing Director and be responsible for:Developing and implementing commercial...

  • Commercial Director

    3 days ago

    Weymouth, Dorset, United Kingdom greene king Full time

    Be a Key Player in Our TeamAt Greene King, we're committed to creating welcoming spaces that bring communities together. As a General Manager, you'll play a vital role in driving sales growth and delivering exceptional customer experiences in our community pubs.As a valued member of our team, you'll enjoy:A competitive salary and pension...

  • Business Communications and Support Specialist

    3 days ago

    Weymouth, Dorset, United Kingdom Dorset Council Full time

    About the roleDorset CouncilThis is a new post with the Dorset Council presenting a unique opportunity for those passionate about community engagement and organisational support.The ideal candidate will not only possess strong administration and communication skills but also exhibit a genuine commitment to enhancing the health and wellbeing of residents...

  • Group Finance Director

    3 weeks ago

    Weymouth, Dorset, United Kingdom Bond Williams Limited Full time

    Exciting Opportunity for a Group Finance DirectorA leading business in Dorset is seeking a highly skilled Group Finance Director to drive their financial growth and success. As a key member of the executive team, you will play a critical role in shaping the company's financial strategy and ensuring its continued growth and expansion.Key...

  • Group Finance Director

    3 weeks ago

    Weymouth, Dorset, United Kingdom Bond Williams Limited Full time

    Exciting Opportunity for a Group Finance DirectorA leading business in Dorset is seeking a highly skilled Group Finance Director to drive their financial growth and success. As a key member of the executive team, you will play a critical role in shaping the company's financial strategy and ensuring its continued growth and expansion.Key...

  • Operations Director

    2 weeks ago

    Weymouth, Dorset, United Kingdom beBee Professionals Full time £45,000 - £65,000

    beBee Professionals is seeking an experienced Operations Director to lead our project teams. This individual will be responsible for managing diverse projects across multiple departments and ensuring timely and successful delivery.Key Responsibilities:Develop and implement project plans, ensuring strict deadlines and budget adherence.Coordinate internal...

  • Patient Access Director

    2 weeks ago

    Weymouth, Dorset, United Kingdom London Bridge Hospital Full time

    Patient Access DirectorWe are seeking a highly skilled Patient Access Director to lead our Patient Access team at London Bridge Hospital. As a key member of our leadership team, you will be responsible for the management of the facilities Patient Access team; providing a comprehensive range of administrative services to patients, consultants and other third...

  • Executive Director of Community Pubs

    1 week ago

    Weymouth, Dorset, United Kingdom Marstons PLC Full time

    About the RoleWe're seeking a talented General Manager to lead our community pub in Weymouth. As a key member of our team, you'll be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.Key ResponsibilitiesManage all aspects of the pub, including sales, marketing, and operations.Develop and implement...