Experience Architect for Unforgettable Gaming Experiences

3 weeks ago


Barnsley, Barnsley, United Kingdom Tenpin Ltd Full time

Unlock the Magic of Gaming Experiences

As a Game Master at Houdini's Escape Rooms, you will be the architect of fun, crafting unforgettable gaming experiences that captivate both employees and customers alike. Join a dynamic and creative environment inspired by the legendary escape artist, Harry Houdini, where innovation and cutting-edge technology come together to create an enchanting atmosphere.

The Role

As a key member of our team, you will be responsible for welcoming and engaging with customers, providing pre-game information about their gaming experience, and ensuring an excellent customer experience. Your daily routine will involve managing game flow, conducting debrief sessions, and taking team photos, all while being responsible for customer safety.

You will also be responsible for maintaining consistent uniform standards and training new members of the team. To succeed in this role, you will need to be passionate, with positive energy and strong attention to detail. You will also need to be confident and comfortable when dealing with large groups of customers.

Requirements

  • Previous customer service experience
  • Skilled in public speaking, with the ability to engage and captivate groups effectively
  • Proven ability to think on your feet and address challenges proactively
  • Flexible availability to meet operational needs

Fantastic Benefits

  • Free bowling for family and friends
  • Free food
  • Enhanced maternity, paternity, adoption leave
  • Medicash health care cash back scheme
  • Employee assistance programme
  • Free counselling
  • Life assurance - 2 x annual salary
  • Long service awards
  • Discretionary bonus scheme

Career Development

If you are looking for career development, then Houdini's / Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success. Most of our managers joined us as a team member and have progressed into management or senior roles.



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