Adventure Experience Leader

3 weeks ago


Barnsley, Barnsley, United Kingdom Tenpin Ltd Full time
Job Overview

This is a role that requires an individual to lead and manage various adventure experiences.


Salary: £25,000 - £30,000 per annum.

About the Role

The Game Master will be responsible for ensuring that all customers have a memorable experience within our Houdini's Escape Rooms. This includes providing clear instructions, managing game flow, and maintaining customer safety throughout their visit.


Responsibilities
  • Welcoming and engaging with customers, providing pre-game information about their experience
  • Managing game flow and conducting debrief sessions
  • Taking team photos and being responsible for customer safety
  • Maintaining consistent uniform standards and training new team members

Requirements

We are looking for individuals who are passionate, have positive energy, and strong attention to detail. They should also be confident when dealing with large groups of customers and have previous customer service experience.


Key Skills and Qualifications
  • Previous customer service experience
  • Skilled in public speaking, with the ability to engage and captivate groups effectively
  • Proven ability to think on your feet and address challenges proactively
  • Flexible availability to meet operational needs

Benefits

Houdini's / Tenpin offers a range of benefits, including free bowling for family and friends, free food, enhanced maternity, paternity, and adoption leave, as well as medicash health care cash back scheme, employee assistance programme, free counselling, life assurance, and long service awards.


Career Development

Houdini's / Tenpin provides opportunities for career development, with many managers starting as team members and progressing into management or senior roles.



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