Microsoft Support Consultant

2 weeks ago


York, York City, United Kingdom Simpson Associates Full time
About Simpson Associates

We are a Microsoft Solutions Partner with a strong focus on data and analytics solutions. Our team is dedicated to helping organizations unlock the power of their data and achieve their business goals.

The Role

We are seeking a highly skilled Microsoft Support Consultant to join our team. As a key contact for supported customers, you will be responsible for providing exceptional customer service and support for our customers' Microsoft data analytics solutions.

Key Responsibilities
  • Provide technical support for customers' Microsoft data analytics solutions, including troubleshooting and resolving complex issues.
  • Work closely with customers to understand their needs and provide tailored support and solutions.
  • Develop and maintain in-depth knowledge of Microsoft data analytics solutions, including Azure, Power BI, and SQL Server.
  • Proactively identify and manage potential issues, ensuring minimal downtime and maximum customer satisfaction.
  • Collaborate with the consulting team to ensure smooth handover of projects and provide exceptional customer service.
Requirements
  • 2+ years' experience working with Microsoft data analytics solutions on-premise and in the cloud.
  • Strong technical skills, including Azure, Power BI, and SQL Server.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • ITIL Foundation certification a plus.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for data analytics, we encourage you to apply for this exciting opportunity.



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