Microsoft Support Consultant

4 weeks ago

York, York City, United Kingdom Simpson Associates Full time
About Simpson Associates

We're a Microsoft Solutions Partner with Designations in Data & AI, specialising in Data & Analytics solutions on-premise and in the cloud. Our team is passionate about delivering exceptional customer service and support.

The Role

We're seeking a highly skilled Microsoft Support Consultant to join our team. As the key contact for supported customers, you'll be responsible for providing day-to-day support, shaping the evolution of customers' solutions, and building meaningful operational partnerships.

Key Responsibilities
  • Provide exceptional customer service and support to a wide range of customers.
  • Work closely with customers to understand their needs and deliver tailored solutions.
  • Develop and maintain in-depth knowledge of supported customer applications.
  • Proactively manage support contracts, identifying critical periods and changes in environment and customer resource.
  • Maintain up-to-date and robust customer documentation to support rapid and effective call handling.
  • Demonstrate a mindset of adding customer value beyond incoming calls, including communicating relevant product upgrades and proactive maintenance.
  • Follow the Simpson's Support Guide for call handling and time recording.
Skills and Attributes Required
  • 2+ years' experience working with Microsoft Data Analytics solutions on-premise and in the cloud.
  • A good breadth of core technologies: T-SQL, Data Factory, SQL Server BI suite, Power BI.
  • Cloud Fundamentals - A solid grasp of Azure's core services, deployment models, networking, and security.
  • Rapidly absorbs complex information and can apply it effectively.
  • An enthusiastic, positive, 'can do' attitude with the ability to work as part of a team.
  • Ability to prioritise and manage time and work to deadlines in an environment where call volumes can be unpredictable.
  • Effective communication skills to both technical and non-technical contacts.
Advantageous Qualifications and Skills
  • Additional Skills: Databricks, Python,.NET Framework.
  • IBM Cognos BI or IBM Planning Analytics.
  • Azure Fundamentals, Data Fundamentals, Azure Data Engineer Associate, Power BI Data Analyst Associate.
  • ITL4 Foundation.
  • Project management experience and certification.

Suitable candidates will be required to complete Security Clearance checks.

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