Professional Training Lead

17 hours ago


Watford, Hertfordshire, United Kingdom McMullen & Sons Ltd. Full time

About the Role

We are seeking an experienced Training Manager to lead the development and implementation of industry-leading training across our Retail Department. This is a key role that requires the ability to create engaging training sessions at our Training Centre in Hertford.

The Training Manager will be responsible for:

  • Designing and delivering training programmes that meet the needs of our business and employees.
  • Producing high-quality training materials and agreed courses which deliver both theoretical best practice and operational excellence.
  • Monitoring and reviewing external training providers and subject matter experts to ensure standards are maintained and the course content presented is up-to-date.
  • Presenting training modules to meet the requirements of the GROW programme, and other training issues as may be required.
  • Line managing the Hospitality Trainer – providing them with guidance in the role and coaching to progress their capability.
  • Identifying Retail Department training needs and preparing cost-effective proposals to meet those needs in line with business objectives.

The ideal candidate will have:

  1. A CIPD qualification in Learning and Development (or equivalent).
  2. Minimum 3 years' experience in a training design role.
  3. Knowledgeable in creating e-learning, written, and classroom training materials.
  4. A proven track record of leading, coaching, and developing people.
  5. A full driving licence with access to a car - mileage expenses will be paid.
  6. Computer literacy – especially in PowerPoint, Excel, and Word programmes.
  7. The ability to extrapolate data from reports and explain salient points.
  8. Industry-relevant experience.

The role offers a competitive salary of £50,000 per annum, along with a range of benefits, including:

  • 25 days holiday plus bank holidays, rising to 30 after 3 years.
  • A team discount card of 25% off food and 20% off drinks when you are out with friends and family.
  • A company contributory pension scheme.
  • Life Assurance.
  • Family friendly policies including enhanced Maternity and Paternity pay.
  • A cycle to work scheme.
  • Training and development opportunities.
  • A discretionary bonus and a turkey for Christmas.

The role will be predominantly office-based; flexible options considered but the training centre is in Hertford.


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