Professional Training Lead
17 hours ago
About the Role
We are seeking an experienced Training Manager to lead the development and implementation of industry-leading training across our Retail Department. This is a key role that requires the ability to create engaging training sessions at our Training Centre in Hertford.
The Training Manager will be responsible for:
- Designing and delivering training programmes that meet the needs of our business and employees.
- Producing high-quality training materials and agreed courses which deliver both theoretical best practice and operational excellence.
- Monitoring and reviewing external training providers and subject matter experts to ensure standards are maintained and the course content presented is up-to-date.
- Presenting training modules to meet the requirements of the GROW programme, and other training issues as may be required.
- Line managing the Hospitality Trainer – providing them with guidance in the role and coaching to progress their capability.
- Identifying Retail Department training needs and preparing cost-effective proposals to meet those needs in line with business objectives.
The ideal candidate will have:
- A CIPD qualification in Learning and Development (or equivalent).
- Minimum 3 years' experience in a training design role.
- Knowledgeable in creating e-learning, written, and classroom training materials.
- A proven track record of leading, coaching, and developing people.
- A full driving licence with access to a car - mileage expenses will be paid.
- Computer literacy – especially in PowerPoint, Excel, and Word programmes.
- The ability to extrapolate data from reports and explain salient points.
- Industry-relevant experience.
The role offers a competitive salary of £50,000 per annum, along with a range of benefits, including:
- 25 days holiday plus bank holidays, rising to 30 after 3 years.
- A team discount card of 25% off food and 20% off drinks when you are out with friends and family.
- A company contributory pension scheme.
- Life Assurance.
- Family friendly policies including enhanced Maternity and Paternity pay.
- A cycle to work scheme.
- Training and development opportunities.
- A discretionary bonus and a turkey for Christmas.
The role will be predominantly office-based; flexible options considered but the training centre is in Hertford.
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