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Bilingual Customer Service Representative
2 months ago
About Elevation Recruitment Group
We are a leading recruitment agency specializing in placing talented individuals in exciting roles within various industries.
Job Summary
We are seeking a highly skilled and bilingual Customer Service Advisor to join our client's team in Pudsey. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to clients across various communication channels.
Key Responsibilities
- Customer Service
- Provide a dependable customer resolution service across various communication channels
- Take ownership of customer issues and prioritize resolving them during their initial contact
- Appropriately escalate issues to the relevant teams
- Team Collaboration
- Collaborate as part of a team, supporting one another in delivering exceptional service in a fast-paced environment
- Administrative Tasks
- Ensure customer information is accurately updated and compliant with GDPR
Requirements
- Language Skills
- Fluent in Urdu, Hindi, or Punjabi
- Customer Service Skills
- Excellent customer service skills
- Teamwork Experience
- Proven teamwork experience
- Organizational Skills
- Strong time management and organizational skills
- Attention to Detail
- Attention to detail
- Previous Experience
- Previous experience in a customer service or operations role
What We Offer
We offer a competitive salary and a dynamic work environment that values teamwork and customer satisfaction.
