Customer Service Representative

3 weeks ago


Worksop, Nottinghamshire, United Kingdom Job&Talent Full time
Customer Service & Debrief Admin Job Description

We are seeking a highly skilled and experienced Customer Service & Debrief Admin to join our team at Job&Talent. As a key member of our client's operations team, you will play a vital role in coordinating and developing our client's strategic relationship with their customer.

Key Responsibilities:
  • Proactive and reactive communication with customers to resolve queries and issues in a timely manner.
  • Investigating and solving customer problems, escalating to the Customer Services Manager where required.
  • Liaising with planning and transport regarding late and failed deliveries, as well as re-booking.
  • Supporting the continuous improvement of customer services department.
Requirements:
  • Excellent communication and interpersonal skills.
  • Customer Services experience.
  • Good conflict management experience.
  • Experience using the Transport Management System, Microlis.
What We Offer:
  • Clean working environment.
  • Long term work with genuine permanent opportunities.
  • Excellent overtime opportunities.
  • Large international client.
  • Free car parking.
  • On-site canteen.
  • Friendly working environment.
  • Easy accessible site location.
  • 28 Holidays per year.
  • Weekly Pay.
  • Pension Scheme.
  • Employed Status.
  • Personal Accident Insurance.

Apply now to secure your place on our next induction. Immediate Starts Available.



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