Customer Service Representative

4 weeks ago


Worksop, Nottinghamshire, United Kingdom Job&Talent Full time
Job Title: Customer Service & Debrief Admin

We are seeking a highly skilled and experienced Customer Service & Debrief Admin to join our team at Job&Talent. As a key member of our customer service department, you will play a vital role in coordinating and developing our client's strategic relationship with their customer.

In this role, you will be responsible for supporting the successful delivery of customer services debrief through utilising the systems, query resolution & proactive communications.

Key Responsibilities:

  • Proactive and reactive communication with customers
  • Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
  • Liaising with planning and transport regarding late and failed deliveries as well as re-booking
  • Supporting the continuous improvement of customer services department

Requirements:

  • Excellent communication and interpersonal skills
  • Customer Services experience
  • Good conflict management experience
  • Experience using the Transport Management System, Microlis

What We Offer:

  • Clean working environment
  • Long term work with genuine permanent opportunities
  • Excellent overtime opportunities
  • Large international client
  • Free car parking
  • On-site canteen
  • Friendly working environment
  • Easy accessible site location
  • 28 Holidays per year
  • Weekly Pay
  • Pension Scheme
  • Employed Status
  • Personal Accident Insurance

Apply now to secure your place on our next induction. Immediate Starts Available.



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