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Service Coordinator

2 months ago

Basildon, Essex, United Kingdom Office Angels Full time

Service Administrator

Thurrock, Essex

£28,500 per annum

6am-4pm / 8am - 6pm Monday - Friday, every other Saturday 8am-12pm

20 days holiday + Bank Holidays, progression opportunities and parking on site

We are seeking a highly skilled Service Administrator to join our team at Office Angels. As a Service Administrator, you will play a crucial role in ensuring customer satisfaction and managing the smooth running of the service department.

Your main responsibilities will include:

  • Greeting customers and assisting with their requirements
  • Booking appointments using a scheduling management system
  • Liaising with customers to communicate recommendations, estimated costs, and timelines
  • Coordinating between customers and technicians to ensure timely completion of work
  • Maintaining accurate records of communication with customers, appointments, and service history
  • Ensuring all paperwork is completed correctly and files are appropriately organised
  • Addressing any complaints or concerns in a professional and timely manner

To be successful in this role, you will need to have excellent communication and organisational skills, as well as the ability to work effectively in a team environment.

We offer a competitive salary and benefits package, including 20 days holiday + Bank Holidays, progression opportunities, and parking on site.

If you are a motivated and customer-focused individual who is looking for a new challenge, please apply for this exciting opportunity.