Telephone Interviewer Specialist
1 week ago
Advance Your Career in Remote Research
This is an exciting opportunity to work as a Telephone Interviewer for the University of Massachusetts Medical School's Office of Survey Research. The role involves conducting surveys via telephone, reading questions from a computer screen, and entering responses into the survey system.
Key Responsibilities:
- Conduct surveys by telephone and accurately enter responses into the survey system.
- Follow research procedures and guidelines to obtain high-quality information.
- Persuade reluctant respondents to participate in the survey.
- Maintain confidentiality of respondent information according to HIPAA, University, and Office of Survey Research guidelines.
- Participate in quality assurance processes and on-the-job training.
- Support other staff members as directed and comply with established University policies and procedures.
Requirements:
- A High School diploma or equivalent is required.
- Prior experience in customer service or a related field is necessary.
- You must have a quiet workspace with reliable WiFi connectivity to maintain confidentiality of survey information.
- Excellent English language skills, including reading, writing, and speaking fluently.
- Good typing skills are essential.
- Flexibility to work varying shifts, including evenings and weekends, is required.
The estimated annual salary for this position is $45,000 - $55,000 based on location and experience.
The University of Massachusetts Medical School offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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