Technical Content Specialist
3 weeks ago
We are seeking a skilled Technical Writer to join our team at InfoSum, a leading data collaboration platform. As a Technical Writer, you will play a crucial role in creating comprehensive internal and client-facing documentation that enhances the user experience of our complex platform.
Key Responsibilities:- Create, update, and manage platform support portal content, including technical documentation, user-friendly support articles, how-to videos, and in-platform communication.
- Ensure all content is accurate, comprehensive, and aligned with company standards.
- Collaborate with the UX team to ensure documentation aligns with user interface designs and enhances overall user experience.
- Record short platform demo/how-to videos to illustrate key or complex platform processes.
- Develop a content strategy that meets the needs of our users and aligns with company goals.
- Proven experience as a technical writer in a complex technical environment.
- Excellent written and verbal communication skills in English.
- Strong understanding of information architecture and content management.
- Ability to work independently and manage projects effectively.
- Experience working closely with UX/UI teams.
- Knowledge of content strategy and information design principles.
- A competitive salary based on your experience and ability to perform in role.
- 25 days annual leave (excluding bank holidays).
- 8% pension contribution.
- Private health care via AXA.
- Fantastic corporate discounts and mental wellbeing support via Perkbox.
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