Senior IT Services Manager
17 hours ago
Main Responsibilities
- Manage and operate the Cisco Meraki platform to ensure all retail sites are operational, collaborating closely with the IT team and suppliers to resolve issues within expected service levels.
- Oversee the daily operation of the cloud-hosted VOIP telephony platform (Cisco WebEx), supporting general system configuration: back-office, call centres, IVR, routing, hunt groups, and call recording.
- Operate the SolarWinds monitoring platform, configuring event alerting as necessary and working with the application specialist to ensure events trigger the right teams, meeting infrastructure availability requirements.
- Closely collaborate with the service desk to equip them with the knowledge and capabilities to provide first-line support on the above-mentioned services, ensuring documentation and training remain up-to-date and relevant.
- Work with the 2nd line desktop support team to deliver expert second-line services to tickets escalated from the service desk, maintaining the BAU call queue and ensuring tickets are updated and managed accordingly.
- Collaborate with the service management team to ensure the network services supplier meets expected service levels, guaranteeing KPIs and SLAs are achieved as expected.
- Identify and deliver root cause and service improvements to network and voice services.
- Work within the ITIL service operations framework to execute best-practice processes, ensuring service availability is maintained.
- Collaborate with the wider team to assess requests for change from the network services supplier and follow internal processes to consult with senior management and the change advisory board when necessary.
- Support the infrastructure team leader and wider IT team with project requirements and delivery of project activity.
- Contribute to the delivery and implementation of policies and procedures to drive continuous improvements in efficiency and effectiveness, aligned with industry best practices.
About the Role
This position requires technical competence with current network/voice services and knowledge of emerging technologies/governance. The ideal candidate should have proven experience working in a customer-facing 1st and 2nd line support role, excellent telephone manner, and user handling experience.
Package Description
- A competitive package including salary
- Excellent training and development opportunities
- Paid holidays
- Workplace pension scheme
- Staff discount
- Travel loans and more...
-
Senior Young People's Service Manager
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom SCR Recruitment Services Full timeJob OverviewWe are seeking a highly experienced Registered Manager to lead our residential service for young people.Salary and BenefitsThe successful candidate will receive an estimated annual salary of £45,000 - £55,000, depending on experience, plus excellent holiday entitlement and opportunities for career progression.Key ResponsibilitiesOversee the...
-
Senior Residential Care Manager
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom SCR Recruitment Services Full timeJob Summary: We are seeking a highly experienced Senior Residential Care Manager to lead our children's residential service. As a key member of our team, you will be responsible for the daily management of the home, staff supervision, and ensuring compliance with current legislation.Key Responsibilities:Oversee the daily running of the home, ensuring a safe...
-
Endoscopy Service Manager
1 day ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom This is an IT support group Full timeThe University Hospital of North Midlands Medical Division invites applications from skilled and experienced Endoscopy Service Managers to join their team as our Endoscopy Matron.In this critical role, you will oversee the daily operations of the Endoscopy Service, ensuring seamless delivery of services, efficient use of resources, and excellent patient...
-
Senior Support Services Manager
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Radis Full timeAbout the RoleRadis Community Care is seeking a Senior Support Services Manager to join our team based in Scotia House Supported Living setting in Tunstall, Stoke-on-Trent. Estimated salary for this role is £28,000 - £35,000 per annum.This position involves providing specialized person-centred support to individuals with Learning Disabilities, autism and...
-
Senior Mental Health Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom ID Medical Group Services Full timeAre you a highly skilled and experienced mental health specialist looking for a new challenge? We have an exciting opportunity at Midlands Partnership NHS Foundation Trust.About the RoleWe are seeking a Senior Mental Health Specialist to join our team, providing high-quality care and support to patients aged 14-65 years. The ideal candidate will have...
-
Cancer Services Manager
1 day ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeJob DescriptionWe are seeking a highly motivated and experienced professional to join our team as Cancer Services Manager.The successful candidate will have a strong background in managing complex services, as well as substantial experience in delivering cancer services and national indicators in an acute hospital setting.The ideal candidate will possess a...
-
Care Services Manager for Young People
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom SCR Recruitment Services Full timeJob Description">The Care Services Manager will be responsible for the daily running of a residential service, ensuring a high standard of care is maintained at all times.They will also manage staff and oversee budgets to ensure the smooth operation of the home.A key aspect of this role is compliance with current legislation relating to young people's...
-
Financial Services Delivery Manager
19 hours ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom This is an IT support group Full timeThis is a challenging role that requires someone with a strong accounting and financial reporting background to lead the delivery of accounting and financial reporting services to a portfolio of clients.Responsibilities:To lead the preparation of year-end statutory accounts, pre-audit readiness reviews and support, financial reporting advisory and...
-
Children's Residential Operations Manager
18 hours ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom SCR Recruitment Services Full timeAt SCR Recruitment Services, we are seeking a highly skilled and experienced Children's Residential Operations Manager to oversee the daily operation of our residential service for young people. The successful candidate will enjoy a competitive salary of £45,000 - £60,000 per annum.Main Responsibilities:Daily home management to ensure a safe and supportive...
-
Service Development Manager
1 day ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full timeDevelop a Career in Cancer Service ManagementThe University Hospital of North Midlands NHS Trust invites applications from experienced professionals interested in developing a career in cancer service management. As a key member of our leadership team, you will contribute to the development and delivery of our trust's cancer strategy.About the Role:You will...
-
Stoke-on-Trent, Stoke-on-Trent, United Kingdom SCR Recruitment Services Full timeWe are seeking a dedicated and experienced Lead Care Manager to oversee the daily operations of our children's residential services. With a strong background in management, you will be responsible for leading a team of staff to ensure the highest standards of care and well-being for our young people.The successful candidate will have at least 2 years of...
-
Senior Nurse Leader
1 day ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom This is an IT support group Full timeAn exceptional opportunity has arisen for a Senior Nurse Leader to join the Medicine Division at the University Hospitals of North Midlands as our Endoscopy Matron.In this pivotal role, you will provide strategic guidance and support to nursing teams, fostering a culture of excellence and professionalism throughout the division.With a strong background in...
-
Senior Corporate Tax Professional
19 hours ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom This is an IT support group Full timeJob DescriptionWe are seeking an experienced Associate Director to join our Stoke office. As a key member of our high-performing tax team, you will work on a varied portfolio of clients and groups, ensuring excellent client service and identifying further work opportunities.Your responsibilities will include undertaking complex compliance work, reviewing...
-
Senior Care Services Manager
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Eden Futures Full timeAt Eden Futures, we're excited to offer an opportunity for a Shared Registered Manager to join our team.The successful candidate will be responsible for ensuring the delivery of high-quality care services that meet statutory, contractual, and organisational standards.Key responsibilities include:Leading and managing a team to deliver exceptional care...
-
Cancer Services Lead
1 day ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom This is an IT support group Full timeCancer Services LeadAs the Cancer Services Lead, you will play a crucial role in driving the growth and development of cancer services within our organization.This position requires strong leadership and management skills to coordinate, manage, and develop all aspects of Cancer Services in accordance with local and national directives.Key...
-
Director of Service Development
1 day ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom This is an IT support group Full timeDirector of Service DevelopmentThe Director of Service Development is a key figure responsible for the strategic direction and management of cancer-related services across our organization.This role involves coordinating, managing, and developing all aspects of Cancer Services in accordance with local and national directives.Key Responsibilities:Strategic...
-
Senior Business Manager
18 hours ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV Library Full timeAbout the RoleWe are looking for a highly skilled Senior Operations Manager (North) to join our team at CV Library. As a Senior Operations Manager, you will be responsible for leading our Northern region operations, managing three sites, and working closely with site managers to achieve business objectives.Key responsibilities include overall accountability...
-
Service Desk Operations Manager
1 day ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeJob RequirementsWe are seeking a highly skilled Service Desk Operations Manager to lead our IT support team. The ideal candidate will have a strong background in IT service management and excellent leadership abilities.About Bet365:Our company culture emphasizes innovation, teamwork, and continuous improvement. We strive to create a positive work environment...
-
Financial Services Audit Manager
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Bennett and Game Recruitment LTD Full timeBennett and Game Recruitment LTD is proud to collaborate with a top 100 Accountancy Practice based in Stoke-on-Trent, seeking an experienced Audit Senior to join their team on a full-time, permanent basis.Salary DetailsThe firm offers a competitive starting salary of around £45,000 - £55,000 per annum, along with an excellent benefits scheme that enhances...
-
Senior OOH Operations Manager
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom TOTALLY Full timeAbout the RoleTotal Urgent Care Division, a leading provider of national urgent care and out-of-hospital services, is seeking an experienced professional for the position of Senior OOH Operations Manager.Job SummaryThis exciting opportunity involves overseeing operations at Staffordshire House GP OOH in Stoke-on-Trent, United Kingdom. As a Senior OOH...