Operational Hotel Duty Manager

2 months ago


Swindon, Swindon, United Kingdom Swindon Borough Council Full time
About the Role

We are seeking an enthusiastic and reliable Hotel Operational Duty Manager to join our professional team at the Lydiard Hotel & Conference Centre. As a key member of our team, you will be responsible for ensuring daily operations run smoothly, providing a first-class experience to all users and guests.

Key Responsibilities
  • Manage daily operations and supervise front-of-house staff, ensuring exceptional customer service.
  • Oversee guest services, including alcohol license management, function room changeovers, and staff rostering.
  • Liaise with colleagues and departments to ensure seamless operations across all disciplines.
  • Support the Deputy Property Services Manager in managing health and safety regulations and risk assessments.
  • Collaborate with the events team to manage event duties.
Requirements
  • Previous experience in hotel, hospitality, and customer service industries, with supervision/management experience.
  • Fluency in the English language, as required by part 7 of the Immigration Act.
  • Ability to work weekend shifts, late nights, and a 5-over-7 shift pattern.
About Us

Swindon Borough Council is a local authority committed to making our town the best it can be. We are driven by an ambitious vision, supported by realistic transformation programs that prioritize the needs of our communities and businesses.

What We Offer

As an employee, you will be part of a diverse and exciting environment that encourages creativity, innovation, and personal development. We offer a flexible work-life balance and opportunities for growth and progression.

Why Join Us?

We are an inclusive employer, welcoming applications from diverse communities, particularly disabled people and those from ethnic minorities. We believe that individual experience, skills, and passion make a difference, and we encourage applications from those who meet the majority of the criteria.



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