Senior Technical Advisor

2 weeks ago


Swindon, United Kingdom AB Recruitment Full time

About the Job

The Senior Technical Advisor position at AB Recruitment offers an exciting opportunity to join our team as a technical expert in IT Support. This role requires strong analytical skills, excellent communication abilities, and a passion for delivering exceptional service.

Key Responsibilities:

  1. Assessment and Resolution: Assess, troubleshoot, and resolve complex End User Computing issues using advanced troubleshooting methodologies.
  2. Service Request Management: Resolve Standard Service Requests related to End User Computing efficiently.
  3. Coverage and Development: Provide cover for the Support Desk Analyst, contributing to process improvements aligned with ITIL best practices.
  4. User Communication: Communicate effectively with users throughout the case lifecycle, ensuring timely updates and resolution.

Requirements:

  • Proven expertise in Windows Desktop 10/11, Windows Server 2016+, Virtual appliances, and SQL Server.
  • Strong understanding of Microsoft Intune, Defender & 365, Networking fundamentals, and Cloud Services – Azure, Email, Office, and Third Party.
  • Experience in Active Directory – Hybrid Azure on Prem is highly desirable.
  • Valid driving licence and access to reliable transportation is necessary.

Benefits:

  • A salary range of £31,000-£37,000 per annum, reflecting your expertise.
  • Comprehensive benefits package including 25 days holiday (increasing annually to 28), holiday trading options, and auto-enrolment pension scheme.


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