Technical Support Advisor
2 weeks ago
We are seeking an experienced technical support advisor to join our Alarm Technical Support team at Banham Group. As a key member of our team, you will be responsible for providing technical support and guidance to our field engineers and customers.
The ideal candidate will have proven experience of working with systems such as Paxton, Pyronix, Castle, and Texecom, and will be able to confidently navigate customers through menu and programming changes remotely. You will also work closely with the Product Validation Manager on new & upgraded products/services implementation.
We offer a highly competitive salary of £45-50KPA (dependent on experience), which reflects the company's commitment to rewarding its employees. Our benefits package includes:
- A minimum of 25 days Annual leave plus bank holidays.
- Subsidised Private Medical Cover after completing and passing the probationary period.
- Auto-enrollment into our pension scheme.
- Annual season ticket loan & Banham interest-free loan.
- Cycle to work & Home & Tech scheme (up to the value of £2k).
- Training and development opportunities (including day releases for studies/exams).
- Hybrid working (dependent on location and role - 3 days office-based and 2 days working from home).
- Banham Social Events.
- Employee recognition rewards and moments of magic prizes.
- Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply).
- Sick Pay that increases with length of service.
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