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Warranty Process Manager
1 month ago
Corby, Northamptonshire, United Kingdom INEOS Full timeJob Title: Warranty Process LeadAbout the Role:We are seeking a highly skilled and experienced Warranty Process Lead to join our team at INEOS. As a key member of our Warranty team, you will be responsible for ensuring that warranty claims and authorisation requests are processed efficiently and effectively.Key Responsibilities:Process warranty claims and...
Warranty Process Lead
1 month ago
INEOS Automotive is seeking a highly skilled Warranty Process Lead to join our Aftersales team. As a key member of our global team, you will be responsible for ensuring the highest quality standards in our Warranty management system.
About the Role:
- Process Warranty claims and authorisation requests within the required timeframe
- Evaluate and recommend changes to the Warranty system or policies to improve processing efficiency
- Liaise with Commercial and Quality departments to identify risks, improvements, and enhancements to the Warranty claim software and user experience
- Highlight opportunities to improve functionality while adhering to budget costs
- Support third-party repairers and end-users
- Coach and train service agent users on INEOS systems, policies, and procedures
Requirements:
- Broad experience in automotive technical service disciplines
- Strong level of experience from Warranty-based business with extensive automotive Aftersales experience
- Familiarity with SAP-based software tools or equivalent
- Strong drive for continuous improvement and a Kaizen mentality
What We Offer:
As a Warranty Process Lead at INEOS Automotive, you will have the opportunity to work with a global team, develop your skills, and contribute to the success of our business.